Cant say Im looking forward to the return leg. I flew London / Lisbon last night where the meal consisted of a main dish and s bread roll and butter. I know a stack of former crew who hate, loathe and detest their former employer of twenty years plus because of the way they were treated during the redundancy programme over the past two years. We get a lot of complaints about British Airways. These are generally pretty premium so Id like to see that continue. For example, our operations teams are working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. Crew exhausting serving 60 in club. You can book seats for free 7 days beforehand with Bronze status, which isnt hard to achieve Silver can reserve seats at the time of booking. Totally agree with maximising the online channel and Im VERY disappointed and suspicious that I cant see all my numerous eVouchers and their values on my account, This can all be fixed but I fear they simply dont get how sub-premium the Club World product is it why didnt Sean take the opportunity to ask for comments? Rolling out our Club Suite on as many aircraft as we can, as quickly as we can. He is responsible for all the Groups IT and Digital activity including Cyber Security and Data. I love flying with BA, but I hate myself for being so loyal to an airline who makes me feel they couldnt care less at times. Sean Doyle, Chief Executive & Chairman, British Airways (Image Credit: British Airways) Welcome to London Air Travel's Monday Briefing for the week beginning 31 January 2022. He was appointed LEVEL chief executive in September 2019 and was previously chief executive of Iberia Express for six years. Get Contact Info for All Departments. Lorem ipsum dolor sit amet consectetur adipisicing elit. They didnt take it, they just dont care enough about a premium service. I have an Itag on my case and could see it was just the other side of the wall about 10 feet from me. It is absolutely clear that they are 9n the skids and so Qatar and others will pick up a lot of business. I sincerely hope his trip back will be better! our privacy policy and advertising disclosure here. We publish the names and emails of customer service managers. at They all flew Boeing aircraft. I want BA to be amazing again. Sean Doyle's business email address is s****e@britishairways.com What is Sean Doyle's Phone Number? No choice in what is provided except that it is gluten free. I dared not to ask about the flight, apart from the landing that loosened a couple of fillings! Prices now are ridiculous and we have therefore decided not to book anything until the product and price improves, even at the cost of losing gold at the end of the year. Prior to this he had started his career in the aviation industry as Deputy Director of Strategic Planning at Air Nostrum in 2001. There is no reason why this Avios service cannot be added to their online system, sadly this is a deliberate rather than an IT issue. Forbes contributor. Evergy, Software Engineering Manager at Verizon Connect Mille, As an Inflight Manager I totally agree with you with regard to onboard working position allocation. The airline sent shockwaves through the industry in late 2020 when it announced the immediate retirement of its entire Boeing 747-400 fleet and the reintroduction of its Airbus A380-800 superjumbos and aircraft which many in the industry had expected to see retired globally with airlines financially struggling with the double-decker even in a thriving global aviation market. Non-executive director and Chair of Audit Committee, Land Securities Group PLC. But they are missing the point, Ive lost count of the amount of times I have booked a Club Suite only to have it changed nearer the time. Id try Twitter. The downgrade from the Cabin Service Director role to a Flight Manager has resulted in no one really in control on a flight in a senior position and the loss of someone giving the personal touch to their frequent fliers. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. More legroom, excellent all round service as always. I was lucky enough to be very well looked after by all major carriers and we all know the BA product falls short in many areas. Sean says he wants to help make your journey more seamless and enjoyable. It will be interesting to see what he calls choices being improved are. Did you appreciate Seans email? In a nutshell BA have hit the bottom and I will now do anything to avoid flying with them. An airline you can trust and rely on and that offers great customer service, with someone always available to help. Being able to add a second leg to a 2-4-1 and get the taxes correctly calculated would save their staff an awful lot of time. As for their phone lines shocking! Looking for a particular British Airways employee's phone or email? Why are travel refunds taking so long now? With decent airline obviously. I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. BritishAirways Customer Relations 11 West 42nd Street 24 th Floor New York, NY 10036, Primary ContactCalum Laming Chief Customer OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Secondary ContactIan Blackman VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Rene de Groot Chief Operating OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Chief ExecutiveSean DoyleChief Executive OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB011 44 20 8738 5050 [emailprotected]. Bright and energetic C-suite assistant, fully focussed on providing support and solutions of the very highest standard. While British Airways are indeed the ones making the decisions on how to manage their call centers and customer support lines, constantly changing rules and at times a lack of clear direction for the UK Government on what their rules and restrictions would be on COVID-19 over the last 2 years. I dont want more call centres; I want an IT department that knows what its doing. When they do they still manage to mess something up. First was great, we felt valued but as there are so many new Club Suites we felt just a number, same level of service as if we were in Economy. Before joining British Airways Adam spent a year in Australia after graduating from Durham University with a BA in History and Politics. Emails have not even been acknowledged. We have numerous flights booked, lots of them in Club World. at Had lots of excuses, poor justifications and promises of improvements. For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. Just flew back overnight from Nairobi and can honestly say it was one of the worst BA experiences ever. Per - Bolivia Previously he served as IAG Head of Corporate Strategy and IAG Head of Commercial Strategy from October 2017. There will always be critics whatever the airline tries to do. I know that change wont happen overnight, but this week I have briefed teams across the airline to do all they need to, to tackle the issues we know youre facing so we dont let you down. Please speak up loud and clear. We booked a BA holiday and the GLA-LGW connecting leg was cancelled 2 weeks before we were due to travel. He had a 32kg mountain bike and bag to check in, and subsequently waited, along with others 1 hr to get a boarding card! The loss of most of the long-standing members of staff may be great for the cost base but the current cohort just dont understand the importance of giving great service. They could bring back all the pre-pandemic online options, convert all old vouchers that cant be used online into e-vouchers. Complete shambles of an organisation. The return leg back to GLA left 2 hrs before the inbound flight into LGW arrived. 30 January 2022 Michele Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. Champagne travel on a Prosecco budget. BA is not and is unlikely to be a premium airline again its not the same as it was 10 years ago. Even if there was just a form you filled in for non-urgent enquiries, it would be a start. Dont even ask about the lounge! If this year doesnt go well we will be choosing another airline. Service was above recent standards and when my desert choice was unavailable I was offered a choice of F deserts which was a nice touch Bottom line when my hold status goes Ill be looking at AA and DL for my US flights and buying on price so I doubt Ill be flying BA as much in future. Michele, I agree that we should be able to do as much as possible online, but, until they fire their current IT crowd and make it a top priority, well still be waiting on hold for two or more hours at a time. British Airways CEO, Sean Doyle, in Keynote Speech 2,437 views Oct 19, 2020 Like Dislike Share Save FinalCall.travel 302 subscribers New CEO, Sean Doyle, delivers his first keynote. I think Sean Doyle is a decent man but either cant do anything about ditching certain people in cabin crew management or he still thinks he has a team of people capable of doing the job. Sean Liam Doyle is Chairman/CEO at British Airways PLC. My number one priority is to address the customer call centre issues many of you have experienced and may still be experiencing. It was explained to me that the staff on the outbound flight had let the customers drink it all. Find out about our privacy policy and advertising disclosure here. Im not seeking to make excuses for things that should have gone better. Its been way too long since I was in a position that I wanted to issue one of those Golden tickets to staff. Wow !! Not everyone has received it yet so here it is in full: Im writing to you directly today in the spirit of transparency, which is the ethos were striving to promote at British Airways in 2022 as we emerge from the worst crisis in our 102-year history. Sean Doyle. Lynne holds a degree in mathematics, an MBA and an MSc in operational research. In the face of constantly changing and complicated travel restrictions the length of time its taking us to take calls has naturally been longer, which has pushed up our waiting times. address is se****[emailprotected], Sean Doyle's business email HOWEVER, it is the INTANGIBLE resource that cannot be copied or replicated easily: their PEOPLE- and BA have done an amazing job at destroying this unmatchable element of what BA SHOULD be about. My thoughts from our recent Club World experience. As a result we might all be forced to desert to their competitors sooner rather than later, although it would be such a shame not to redeem all those Avios, companion E tickets, and the various vouchers of which we all now posses so many????? Baggage tracing has been talked about for a long time. After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. 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Remember Margaret Thatcher covering the tail fin? First class was full (8 pax) but they managed to run out of choices by the time they came to the last passenger (unfortunately my wife) and that is with only three choices on the menu (one being vegetarian) utterly unacceptable and certainly NOT First Class BA need to quickly pull socks up, add more choice to both F/C and B/C menus (indeed all classes) and stop penny pinching, especially in premium classes. Overall I think the lounges are doing OK and the Concorde Room has upped its game in the last few weeks to offer a more premium menu which is great to see. Waste of time. Their smiles and their enthusiasm to . British Airways employs 26,623 employees. 24, New York, NY 10036- 8002, New booking or changes to existing booking: 877-428-2228 Monday Friday, 7am 3pm Saturday and Sunday, 7am 3pm: Eastern Standard Time (EST), Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Quite often they were nearly double the price of Qatar out of LHR not ex EU. Thankfully we gave them a paper claim to get our case back, even though they said we didnt need to. BA staff just couldnt be bothered and couldnt have been less helpful if they tried. Mixed fleet crew were above average for mixed fleet apart from one surly old woman who clearly wanted to be anywhere but at work!! Nobody answering the phones, as usual. FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. Fair enough! Time and time again we are of the view that BA just dont care. Tomorrow they are filming a Q&A and telling cabin crew what theyre going to do to make BA a better place to work. Been looking at booking a few flights and was amazed at how much BA are asking. With the Air France -KLM merger Marco moved to Paris in 2004 and held the responsibility first as VP Global Business and then as Commercial Director Europe. Club Kitchen virtually empty after 20 mins into flight observed. @British_Airways . Apparently, BA considers that they can charge a premium due to the new club seats and demand. A national disgrace! As someone who has flown throughout the pandemic (rules permitting) its frustrating to see the decline of BA. Making remote or global hires? These tickets are several thousands of pounds each, and it would be nice if this were reflected in the service as well as the reclining seat. Biography The son of a Garda sergeant originally from Wexford, Doyle was born and grew up in Youghal, Ireland. I do like to order the food via the app. British Airways CEO Email Address | Sean Doyle Contact You can write to sean.doyle@ba.com or seanl.doyle@ba.com to contact the British Airways's top boss. There are other options and whilst we remain Gold with BA, I have lost patience with their promises of a return to normality. See destinations by lowest price per month from London. Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. If Ive done it how many thousands of others have costing BA millions in lost revenues. BA could have the SQ hard and soft product if they wanted to and the financials stacked up but we know they wont do this. I believe that it will and we can be proud of our National airline again. well as phone numbers accurately with Unbelievable. There is no element of luxury or premium to most of the meals. 2.5K for 2. It has received nothing like the level of financial and non financial Covid support of any other airline in Europe. Business Lounge table ordering I hope will end post covid soon. Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. All the food would have been returned causing potential wastage. Javier became Chairman and Chief Executive Officer of Iberia in September 2020 having previously been Chairman and Chief Executive Officer of Vueling from April 2016, prior to that he was Strategic Planning and Finance Director of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the Transformation Plan to restore profitability and future sustainability of the Spanish airline. Whereas BA is switching to a new phone system. Pretty impressi, Room with a view at @jumeirahsaadiyat. They told us to wait while this was corrected which took weeks, assured us our boooking was secure, yet when they finally escalated and sorted the issue, we found our booking had gone and to reinstate cost us an additional 360 which despite it being 100% BAs fault they point blank refused to accept any responsibility. Clearly they were promoting a new seat that many would not experience depending on their route. One poor family had 7 pieces of luggage. Overall, there is no premium feel with BA anymore, no special experience to be felt. Sean Doyle works in the Airlines/Aviation industry. Our executive contacts are responsive, as long as you are polite. My Whirlpool stove is defective again. Between 2003 and 2012 he carried out directing positions for several departments at Grupo Uralita. BA staff are currently providing Ryanair quality service for their premium prices. Airbnb banned me because I used to live in Russia. No credit card required. The death spiral reached the point of no return when they closed UK based IT departments and outsourced to India with price the only criteria, not experience, competence or management.And when you review the voluntary redundancy programmes they set up to cut even more costs you can trace the loss of experience and even customer focussed wisdom to the second rate airline now trying to please its IAG shareholders and protect senior staff bonuses and not us its less and less captive customers. Our Chairman & CEO, Sean Doyle, . Many of you have made personal sacrifices which means you have been unable to make important journeys to see family and friends and visit the places you love. Fly from LGW to SJO direct ? Taxfiler Limited, Chief Executive Officer During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. It is important to note that not all of the issues in regards to how the customers have been treated are the airlines fault. Over the years I have written to various Customer Experience Directors at BA about short coming in their service in premium cabins. Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. I work in the media so I speak as a find but I do think that, for all their recent difficulties, you can still trust BA more if youre in an unexpectedly difficult situation like mine. We know that for many months now weve been asking you to be patient with us. over 7K for 2 people. Still waiting. Ground services which are a delight and lounges in their hub at Doha which are beyond amazing for the wuality and level of service and product. The key to me at the moment is the onboard service. Im afraid I have to concur with the current standards. John became Chief Information Officer (CIO) in September 2019. the focus now for the vast majority of people is price and BA provide many benefits for those who pay and want them and less for those who dont people have the choice . I know your loyalty has been tested and I want to assure you that we dont ever take it for granted. Again its down to poor IT. In the addition to the Club Suite rollout onto the whole fleet, Sean Doyle mentioned in the email that British Airways would focus on ensuring it can reach an economical and sustainable future. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. The website has more glitches than a really bad sci fi movie. She graduated from Fundao Getlio Vargas in Business management. Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. She is a qualified Solicitor. With the call centres Ba have gone through a tough 2 years and have tried their best to get through to people and talented people is what we need not less and more online only services . 1. Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. When Club Suites came out 3 years ago in 2019, I was amazed that BA thought it acceptable to dribble along with the 20 year old ying/yang design for six years rather than introduce the Suites over 2 years. Chief People, Corporate Affairs and Sustainability Officer. They are still hiding behind the covid nonsense an an excuse not to provide a full service. You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. I love the First Wing. Here's more information about the Elliott Responsiveness Ratings. Lots t, Review of @movenpickalmarjan in Ras Al Khaimah is, Not only was this an amazing empty leg flight on t, @flydubai #b737max business class. Put it simply dont charge for premium if you cant delivery premium. We know youve enjoyed the table ordering service we began to offer in our lounges during the pandemic, and so were continuing with this initiative. You have the low cost model trying to be sold as premium and failing. Marco became Chairman and Chief Executive Officer of Vueling in September 2020, after being Chief Commercial Officer of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the transformation process to restore profitability and future sustainability of the Spanish airline. Id like to say before I give my take on the announcements that I am the highest status you can earn on BA as a Gold Guest List. Marco is a graduate in Economics from University of Bolonia and took an EMBA at IMD (Lausanne). Find accurate personal and work emails for over 250M professionals. This year I plan to maintain that status and have a number of BA flights booked. he missed out 'without spending any money'. This weekend he gave an interview to the Financial Times as well as sending all Executive members an email. Agree with everything you say Michelle (and others). A good friend has always flown Emirates business and F. We convinced him to fly F to New York with BA. Search over 700 Im also disappointed with the Club Suite really.storage is not adequate on the 777 anyway! Where are the after-dinner chocolates now I really cannot believe that by stopping this element BA will somehow repair its balance sheet. Location London, GB Work CEO British Airways @ British Airways CEO Aer Lingus @ Aer Lingus Director Fleet Network and Alliances @ British Airways see more Education CIMA ACMA 1994 - 1997 University College Cork Breakfast which I didnt hve was chicken omlette or some kind of quiche. I am not loyal any longer. The only thing premium about BA at the moment is its prices. Ok but nothing more. ), and a no-choice dessert that was a bit like something you would serve at a kids party. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. The problem with one tray apart is that there is only so much room so in effect you are getting a Club Europe short-haul meal in terms of volume and the starters/desserts. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. Eversource Gas says I have a leak. I could never understand why on my flights with Singapore, Emirates and even United, food wasnt burned, seats worked and IFE usually worked well. Bloody National joke and National embarrassment. A few years I would have blindly booked BA, even if more expensive. Please keep up this option. Register HERE General Chat This forum is for general topics and chat type threads. We wait and see if his message delivers. Adam worked in Operations and Airport Customer Services at BA before moving to Commercial, he was part of the team that started ba.com and held several other key positions including Head of Call Centres, Head of UK Leisure Sales and Head of Revenue Management. They have wasted their legacy and headstart from Lord King and Colin Marshall. There is so much wrong with how we have to deliver the product there is almost nothing right. Every time I fly with BA these days I question why but theyve got me cornered by status and vouchers. The company took my money! It should have been able to do it automatically. I think someone needs to tell BA that the Middle Eastern mid haul routes are not in Europe so why are they operating them as short haul European services? Would anyone fly BA in preference to Qatar even if the price was the same? Why do they not have dedicated trained crew to look after the premium cabins? BA, hang your head in shame. Youll also connect with other readers who want to make the world a better place. I have read all of the above and would like to offer a counter-balance. On departure 3 of the 4 toilets were not working and we were not allowed to use the unused first class toilet because first class was being used as a crew rest area. One word. This weekend he gave an interview to the Financial Times as well as sending all Executive members an email. Sean Doyle Chief Executive Officer British Airways By email only to: Seanl.Doyle@ba.com Dear Sean, This weekend GMB members working in T5 have been spat at, have told disabled customers they have to sleep in the airport, have watched as families put their babies to sleep on luggage and have been subjected to homophobic abuse. Contact over 250M professionals instantly by email or phone. I realise that Sean cant criticise his own IT folks publicly, but some acknowledgement that the problems are being addressed would be helpful. Sean Doyle was appointed Chief Executive of British Airways in October 2020. Our outward was also in club with single plate offering of curry. Just back from a week in the canaries. To get your password contact the press office: press.office@ba.com . Sean Doyle's phone (**) *** *** 722 What industry does Sean Doyle work in? How do I get it fixed? Choose whatever ticket is cheaper and convenient. Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer.
