Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. $80 a month for JUST WIFI? If youre not using either, you can just take them down and throw them away, Williams said. -HB, I understand the frustration that issues on the account can cause. that's ridiculous and you won't be keeping me as a customer. All rights reserved. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. The third picture shows two boxes and more wire tangles. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. After spending 45 minutes and 3 service people, I am exhausted. In the last three months, how would you rate Spectrum? Some problems detected. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. I can't go anywhere else to work for obvious reasons. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Shameful. You may want to contact Verizon to report low hanging cable lines. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. Terrible service I want a credit for the downtime and the poor service. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. If you are having issues, please submit a report below. The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. In the last three months, how would you rate Spectrum? Shortly thereafter, that video went viral at more than 2 million views. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! I filled and reseeded and you wouldn't even know it was there. -JB. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. The cable looks like it's still connected at both ends and that it's just sagging down.. These are part of the PSE&G system. For new concerns, please create a new topic in the appropriate forum. Your dispatch is the problem, undersized and a separate dept. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. The cable goes from the pole in my backyard to my neighbor's house. One box was for phone service, the other for cable. Type your message in the text area near the bottom of the window. ', referring to the nuclear power plant in Ignalina, mean? There was a service technician in our neighborhood a couple of weeks ago. I must say the third young man was very helpful and didn't try to pawn me off on someone else. Great news. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. Realtime status of outages and problems with service providers. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Your service is a joke. It is the second largest cable operator in the United States. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. X | `>`. Is there a generic term for these trajectories? Thats exactly what happened to Carole Meyer in Fishers. i tried calling them but they just say they are restoring outages for people still. Seems easy enough for a coaxial/tv cable. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Very reliable. Criterion Digital 2023. And I have a very loud mouth. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. How to combine several legends in one frame? Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Hed cut them and strap them back as far as possible. Pepco has pictures on its website that can help you identify the power-system components. Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. Call 800.288.2020 and select Repair. . i need someone to come out a fix it, who do i call? They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. Why does this exterior paint keep blistering? The following are the most recent problems reported by Spectrum users through our website. Williams suspects the cable is Comcasts because the cable is above ground. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Typically there is contact information on the pole itself referencing who "owns" the pole. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? How can I mark capped drip line outlets from irrigation systems? Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. @GetSpectrum Literal internet disconnects every 25-45 mins. Click "Send a private message" and private message me. Crumbling concrete porch? Is it in the street, your yard, etc.? Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. paulbfagan 3 yr. ago True! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. You can dig it up yourself and rebury it a short distance away. @Ask_Spectrum we are trying to watch the congressional hearing!!! rev2023.4.21.43403. A minor scale definition: am I missing something? Copyright 2018 Scripps Media, Inc. All rights reserved. In most cases, these lines are installed when your home's being built. @GetSpectrum Your letting me down! Spectrum serves homes and businesses in 25 states. Are you able to view a service point for local cable tv service in either direction? I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. This **** goes out MULTIPLE TIMES a day! You can also check their website for updates on known outages in your area. @Ask_Spectrum We have DMd for 2 days. We look forward to meeting you there! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Spectrum tech caused this and just left, who does that? After completing this captcha request, you can continue to access the site as normal. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Plot a one variable function with different values for parameters? just taking a moment to say that @GetSpectrum sucks. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. Please enable Cookies and reload the page. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. @GetSpectrum The WORLD has a pandemic and you raise rates? @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Can someone explain why this point is giving me 8.3V? In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. They'll come mark their lines. Let us know. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. I can't go anywhere else to work for obvious reasons. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Latest outage, problems and issue reports in social media. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . All rights reserved. Connect and share knowledge within a single location that is structured and easy to search. Called xfinity x7!! At the moment, we haven't detected any problems at Spectrum. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. "Signpost" puzzle from Tatham's collection. @Ask_Spectrum is there an internet outage in 40214 zip code? Can the game be left in an invalid state if all state-based actions are replaced? I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. As a result, you have been temporary blocked from accessing the website. They can resolve the problem. Let us know if you find downed or uncovered wires or cables in your area. Type your message in the text area that appears at the bottom of the window and hit enter to send. @GetSpectrum what the hell!!! A few years ago Spectrum acquired Time Warner Cable. To see the lineup available at your location, click here. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. 1. And I have a very loud mouth. . Type your message in the text area that appears at the bottom of the window and hit enter to send. Then, to let us know why you're calling, say Line is down.. It is the second largest cable operator in the United States. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. Strangers rallied to help. Frustrations? He would also remove the phone and cable boxes and all the wiring once connected to those services. Having problems? My home has a similar issue with both Spectrum cable wires and . FIX THIS. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. With our new Xfinity support direct messaging, you do not need to input the name of a person. Could you please send our team a private message with your full name and full address? In the 'To' field, type 'Xfinity Support'. An underground cable line normally brings Xfinity services to your home. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. We're sorry that didn't solve your issue. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. It's your service or modem. There's no good answer on why the burying of cables is sometimes forgotten. STOP WITH THE EMERGENCY ALERT SYSTEM!! The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. Using an Ohm Meter to test for bonding of a subpanel. It only takes a minute to sign up. The smaller wires were for phones and cable-connected TV and Internet. First, call the service providers phone number listed on your bill. Last problem: April 29, 2023 at 5:33 p.m. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Verizon service typically comes in underground, he said. Click that or follow this link: https://comca.st/3dmD3n4. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? They no longer care about customer retention. The "Xfinity Support" graphic replaces the "To:" line. In most states you need to call before you dig. Provide your account info and say, Line is down., Dont have AT&T service? To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Nonbinary student banned from prom for wearing a suit. We can most definitely take a further look at this issue. This option is available 24 hours a day, 7 days a week. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! A tree in my back yard has two large branches resting on the phone/TV cables. I was patient before. and our I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. Click the "New message" (pencil and paper) icon. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. How ******** are ppl supposed to work from home if the service dont work!??? @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . A: Cable and phone wires dont carry current, so its safe to remove them. What does 'They're at four. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. If wires are coming in off a pole, the very top wires are Pepcos, she said. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Share them here. Ensure you are first signed in, then you will see an icon at the top right of your page. Say "No account." Before posting a new question, please check out our. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. No one has been out to my property to address the downed exposed lines. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Meyers story isn't the only one. Custumor service pretty much gave me an "oh well, that's what it is" response. It is the second largest cable operator in the United States. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. I am located in the US(Minnesota). Please Follow/DM your account information and or your address and phone number so that we can access the account and review. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. @ChrisCudmore, they would then mark the new location. Useful comments include a description of the problem, city and postal code. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! This article was published more than4 years ago. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. ^JC, We are glad that this working and apologize for the inconvenience. Unfortunately, the cable TV line runs diagonal across my entire back yard. Who is responsible to relocate cable TV line? I have tickets in and it has been two months. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. $55 in monthly increases over less than four years. The price of my internet only service was bumped up in the middle of this pandemic. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. Find out what is going on. Advertisement. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. I had my yard marked for utilities before digging for new landscaping(trees, etc). All numbers are for sales or troubleshooting services. Google "State call before you dig" and call that number. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. We miss Time Warner. I'll have to give it a shot. Your dispatch is the problem, undersized and a separate dept. The most recent Spectrum outage reports came from the following cities: I have escalated your issue to the Comcast Team available to these forums. Just select Xfinity support and you will be able to speak with the next available specialist.
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