Our content is intended to be used for general information purposes only. Packages expire 12 months from date of purchase. Fla. They promise everything on the phone where there is no paper trail. I went through the process and made the inquires into the exit strategists like Westley financial and look they get rich because there's so much need from the public that are desperate to get help. After saying no to the offer, note we were told that the presentation would only be up to 2 hours, but it took over 3 hours, we went to the desk to leave, and the manager at the desk told me that I would be getting 50k Hilton points deposited into my account. It depends on what type of getaway you purchased, but typically these special vacation packages are designed for two adults, with some exceptions for families with children. Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. Apr 7 - Apr 8. Disclaimer: NerdWallet strives to keep its information accurate and up to date. It's only good for 1 night. What's The Deal? The ratio at which you can convert your ClubPoints to Hilton Honors points varies depending on when youre booking your stay, as noted recently in several blogs. No. totally disappointed and down right MAD!! Housing 18 brands, Hilton's footprint continues to grow nationally and internationally . Last year I attended a sales presentation for the Hilton Grand Vacation program. The cost of being a member will depend on how many ClubPoints youd like to purchase, meaning the more points you buy, the more vacations you can take. BBB reports on known marketplace practices. Hello Denise, thank you for your feedback. Mike Brunick, [protected], [protected]@grics.net How do I know I can trust these reviews about Hilton? We were also told that we could roll over points, but when we tried to do so, we were unable to, and no one seemed to be able to help us. In April of 2022 we checked in at Kings Land in Hawaii Waikoloa area. not find any availabilities of possible locations to go. We have had our timeshare for 8 YEARS and have only been able to utilize it 4 TIMES while spending more than $28,000 thats works out to $7,000 per vacation or better yet $1000 per night and Im only talking about the accommodations. Spend A Night On Us Certificate when vacation package is purchased by the deadline. The developer/seller of timeshare interest in the US and Hawaii Collections are Diamond Resorts U.S. Collection Development, LLC and Diamond Resorts Hawaii Collection Development, LLC located at 6355 Metrowest Blvd., Orlando FL 32835. It preys on unsuspecting customers, luring them in with false promises and then trapping them in a never-ending cycle of fees and dues. She promised that her manager would call the next day. I purchased a pre-paid Las Vegas package and booked for Dec 2 to Dec 5. Hilton Grand Vacations offers a variety of vacation ownership options, and our experienced Vacation Counselors can assist you in finding the perfect one to suit your vacation style. Airfare for 2 and there are not rooms for 5 people and its 5 days, not one week. Unsubscribe easily. [protected], [protected] They charged by card $170. U.S. Department of State Travel Advisories page. We have called and emailed him 6 times with no response as of yet. We had to clean inside the draws before unpacking, The furniture in the bedrooms we needed to dust ourselves. Hilton Grand Vacations assumes no liability for the products or services furnished by these independent providers who have no affiliation with Hilton Grand Vacations. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. We paid 9/24-10/1/2022 (800) 448-2736. How pathetic this company is. 1) In October 2017, I was presented an offer by a Hilton sales rep on the phone for USD 786.38 for an Orlando Hilton Grand Vacation. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I even asked how they at HGV would reach out to the Escalations Team if they did not have a phone number. After close to an hour of waiting, I was informed that my original confirmation could not be honored because all rooms for this promotion were taken, and that, if I did not want the new dates or could not find other dates, I could request a refund. You can confirm details when you book your dates. We purchased a $12,000 package this past May while in Arizona and in September, while what they told us we had to attend (an orientation) have been told we have to pay an additional $14K to get the vacations we would like in Europe. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hilton's Three Night $199 Mega-Deal February 4, 2021 by Tom Sumner Hilton is currently offering three nights at selected Orlando and Las Vegas hotels at a staggering $199 for three nights. Khreschatyk City Center Hotel. They told us a pack of lies as follows 1. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We have no interest in staying at any Hilton Garden Inn anywhere. Hilton offers frequent deals for those interested in learning more about their timeshare program. Department of Statehas posted travel advisories due to the global impact of COVID-19. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In April of 2022 I listened to an offer for Hilton Grand Vacations. ???????? The developer/seller of timeshare interest in the US and Hawaii Collections are Diamond Resorts U.S. Collection Development, LLC and Diamond Resorts Hawaii Collection Development, LLC located at 6355 Metrowest Blvd., Orlando FL 32835. This review was chosen algorithmically as the most valued customer feedback. per night. With a membership we would have excellent availability. As an alternative, consider. With the Hilton Grand Vacations mobile app Club Members and Vacation Package Holders have direct access to all the outstanding content and functionality found online - all with a tap of their smartphone. We no longer want to be associated with Hilton Grand Vacations programs, because of their endless upsell tactics that were used on us and from what we can tell all the owners. As soon as my friend and I walked into the Grand Canal Shoppes in the Venetian Hotel in Las Vegas, we were immediately and eagerly approached by a Hilton Vacations representative. Enjoy reading our tips and recommendations. BBB Business Profiles may not be reproduced for sales or promotional purposes. They also stated that the refund would be processed within 90 days. The Developer/Seller of LV Tower 52 Vacation Suites is: LV Tower 52, LLC, located at 100 Crescent Court, Suites 260, Dallas, TX. At Hilton Grand Vacations, the safety and well-being of our Owners, guests and Team Members is of utmost concern. Being as gullible as I am I agreed to a Hilton Grand Vacation package over the phone and I immediately regretted it. Her work has been featured in numerous publications, including Forbes, Business Insider, and The Points Guy. Our partners compensate us. Learn more: The pros and cons of the Hilton loyalty program. We realized shortly after that there was no discount associated with the $1695 that the program costs -- hotel stays in all of the offered destinations were less than or about the same as the cost of the program. Desired outcome: Our packages are offered at a significant discount to give you the opportunity for a Personal Preview to explore our distinctive resort collection and experience firsthand our spacious condominium-style accommodations, spectacular amenities, and the quality service you expect with the Hilton name. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. She wouldn't take "no" for an answer, even after I laughed at the $49 online reservation charge and the 17.5% interest rate they wanted to charge! It is appalling that this company resorts to deception and dishonesty to sell its useless product. I do not wish to travel anywhere with this company. The Developer of Grand Islander is: BRE Grand Islander, LLC, located at c/o Blackstone Real Estate Partners VI L.P., 345 Park Avenue, New York, NY 10154. After spending seven years in the U.S. Air Force as an Arabic linguist, Carissa set off to travel the world using points and miles to fund a four-year (and counting!) Each year you pay for a specific number of ClubPoints, which can then be redeemed at one of Hiltons Grand Vacation Club properties. This was based on lies and deceit THIS MATERIAL IS FOR THE PURPOSE OF SOLICITING TIMESHARE OWNERSHIP INTERESTS IN A HILTON GRAND VACATIONS RESORT. Hilton Grand Vacation cancellation? They stated they would reach out to me within 24 hours. The above fees do not apply when purchasing additional nights consecutive to an existing reservation. I called American Express, and they were patient and understanding and opened a dispute. At the time, I didn't know that the grand vacations and the the actual hilton were separate entities. I honestly highly doubt it considering my extremely unpleasant experience. For example, there are multiple Hilton Grand Vacation Club options within Las Vegas, including the, Hilton Grand Vacations Club on The Boulevard. So now I will have to book a hotel room. Hilton Grand Vacations is not responsible for any representations made by a third party developer/seller. Hilton Grand Vacations is a registered trademark of Hilton Worldwide Holdings Inc. or its subsidiaries and licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its properties and programs operate under the Hilton Grand Vacations name pursuant to a license agreement with Hilton Worldwide Holdings Inc. Travel Updates From Hilton Grand Vacations, The Club & Owners (formerly Diamond Resorts), Centers for Disease Control and Prevention. The Club & Owners (formerly Diamond Resorts). By the time I signed my final contract with them, my total debt owed was over 2.5 times my annual income!! She asked if we wanted free stuff, such as tickets to the gondola rides, and other activities, as long as we attended a presentation and tour of their resort nearby. Hilton One Night Reimbursement Missing Rebate Date of the Transaction: June 2022 (see attach files) The amount you paid the business: $200 and then $500 (receipt attached) What the business committed to provide you: $200 Rebate Voucher and committed to redeem it after submitted for redemption. We paid over $2000 down and EXPLORE OUR VENUES. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM THE DEVELOPER. A nice woman promised 500 Hilton points to listen to her offer. Scan this QR code to download the app now. Think twice before buying a timeshare from them. All I'm saying is I going pro se. It is now April, I have talked to countless people at HGV. Non-U.S. citizens who are not immigrants to the United States are still required to be fully vaccinated and provide proof of their vaccination status to fly to the United States. Hilton Grand Vacations Club, LLC and Diamond Resorts International Club, Inc., are the exchange agents. Exceptions to this vaccination requirement for certain non-U.S. citizens who are not immigrants are limited, including children under the age of 18. Pricing is without promotions and discounts and subject to change. Hilton Grand Vacations Club, LLC and Diamond Resorts International Club, Inc., are the exchange agents. The Developers of South Carolina timeshare interests are: Ocean Club Vacations, LLC, Ocean 22 Development, LLC, HHI Development, LLC, 1600 Development, LLC, and 1776 Development, LLC located at 1000 2nd Avenue South, Suite 310, North Myrtle Beach, SC 29582. All of this is to say that there are plenty of options for using ClubPoints. However this company sucks. This is a non-refundable, nontransferable advance purchase package. Plus, Members will have a digital travel guide and interactive resort concierge designed to deliver a better experience before . Is this your company? This complaint was posted by a verified customer. You may wonder the only way you'll know is if you call. She also assured us that we could get a Hilton Honors American Express card with 0% interest that was only for the first year, and we were unable to use bonus points earned with the card. We are disappointed to hear this. 4. Here are our picks for the. In fact, most of our resorts offer deeded ownership interest so you can own a piece of your favorite destination. About this app. 14, Khreschatyk street, Kyiv, 1001. When we attended the required presentation, we were told the following complete falsehoods. Id give at least -10. Until now, I have not received any refund. Stay at this 5-star luxury hotel in Kyiv. $200 a month for a "mortgage" to a property that we own in Yesterday I received an email stating they had booked us in the Hilton Garden Inn. property as well. Here's where to go if you have a question about a vacation package you've purchased or need to make a change to your existing plans. These can come in the form of Hilton Honors points, but can also include the ability to earn and redeem points with many other hotel chains. The Hilton Grand Vacation Club does its best to provide value to its owners, but whether youll find it to be worth it depends on your vacation style, the amount you travel and any alternative options from which to choose. Unlike traditional timeshare, we offer the kind of flexibility that allows you to return to your favorite resort every year or travel to new frontiers. The wisest person I know, told me follow the money and you'll see the game. If you are married or living with someone and combining your incomes, the couple is required to attend together, except where prohibited by law. They said that it was processed and then I asked them to send to me. I was somewhat upset when I received the email confirming stating "Your Orlando trip is confirmed, but more action is required." Flexibility, point transfers and a large bonus: Bank of America Travel Rewards credit card. Pricing is without promotions and discounts and subject to change. See rebate certificate for terms and conditions. Unsubscribe at any time. Hilton Grand Vacations employees are THE WORST!!! Please either fulfill your end of contract and compensate us with a deep discount or refund our downpayment and cancel our contract with Diamond. If they giving people a hard time with this, just imagine how bad it'll be at the vacation resort. All other charges, sales taxes, expenses, and the cost of travel are your sole responsibility and not included in this special rate. Hilton Grand Vacations, Inc. Business Profile Hilton Grand Vacations, Inc. I requested a refund, they said they would have to review the call when I purchased the package and let me know. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM THE DEVELOPER. These hidden costs have added up exponentially over the years. Would love to be able to get into one of the many resorts we were looking at. A bar/lounge, a 24-hour front desk, and express check-out are also provided. What you need to know about your vacation package We were told that after 45-60 days we could start using our HGV gold membership. We stay at the Hilton Greenway Plaza that is connected to our home church, Lakewood church in Houston. DEFINITELY NOT!! Get buying tips about Travel Agencies delivered to your inbox. Each of our Hilton Grand Vacations resorts feature luxurious accommodations ranging from spacious studios with kitchenettes to multi-bedroom suites with fully equipped kitchens. Unit 6133 had a large dead bug stuck to a wall in the living area. The amount you paid the business: $200 and then $500 (receipt attached) One for the deeded property we owned and one for the points we purchased from Diamond to enhance our travel options. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Hilton Grand Vacations Club. If you do not meet the qualifications of this promotion or attend presentation, the difference between the special package price and the currently published nightly rate for the applicable resort at that time, plus premium costs and taxes, may be charged to your credit card. Seller of Travel Ref. When evaluating offers, please review the financial institutions Terms and Conditions. Then Diamond resorts took over. Do not sell or share my personal information. The Spend A Night On Us Certificate is good toward up to a $200 rebate on a one-night stay at the Hilton hotel brand selected by the guest at gifting. They did not have the decency to assist in locating another hilton property that I could stay at. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They were adamant that the Escalations Team would reach out to me. Pre-qualified offers are not binding. On 10/24/22 we attended a sales presentation regarding our Diamond Resorts membership and offered a transfer to HGV. With state-of-the-art equipment and helpful meeting professionals on site, hosting an event is seamless at InterContinental Kiev hotel. When will I get my refund? Return to your favorite destinations every year or explore new horizons. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Fla. International Association of Better Business Bureaus, Parc Soleil by Hiltion Grand Vacations Club, Tuscany Village a Hilton Grand Vacations Club, Las Palmeras, A Hilton Grand Vacations Club, SeaWorld Orlando A Hilton Grand Vacations Club. If the presentation time exceeds the duration in terms (e.g. They do not offer refunds despite not providing the promised booking. This is an unofficial subreddit for Hilton Hotels & Resorts. This will surely increase the credibility of your complaint. Old, dirty rooms with broken air conditioners, televisions, etc. Seller of Travel Ref. For any hotel that collected a deposit before your stay, the refund is issued by that hotel. Fell for a Hilton Grand Vacations package, what are my options? When I called to correct this change, Julie Browning put me on hold numerous times while she conferred with a supervisor, Cheryl Johnson. Its location on this page may change next time you visit. Foolishly we trusted the Hilton name. I emailed and then called the number that connected me to a representative previously. No call was received. If Vegas isnt your style, how about a tropical vacation? They wanted to charge me more to get the same I was already offered. I told the receptionist and manager that is not possible because I confirmed it on Oct 23 and even showed them the confirmation email. This smoke-free hotel's full-service spa and nightclub are among the highlights. Desired outcome: Thank you. Hilton is amazing at giving you misinformation to solely benefit themselves. Given this experience, I assume I would have had to follow up yet again with HGV after the 90 days to ensure I received my refund. 2.5 mi from city center. A quick search online shows this happens frequently to people who cave to their pitch. At the end of a call to make reservations for an upcoming trip to Houston, I stayed on the line to listen to someone trying to sell a 3-night stay to Las Vegas. Called in to schedule my family vacation before the 45 day deadline to receive my added night and was told my plan only allowed 4-5 people in my family to go. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF A VACATION OWNERSHIP PLAN (TIMESHARE) IN FLORIDA. Home Your account Hilton Honors Reservations Hotel information Hilton Honors Points Hilton Honors points dont expire as long as youve had activity on your account within the past 24 months. (West coast Florida or South Carolina). Many or all of the products featured here are from our partners who compensate us. I asked because they were supposed to send me an e-mail confirmation that was never sent to me. Today I received notice from HGV that my dates are now Oct. 19-22. What the nature of the dispute: Mis-commitment and Deceiving, False marketing. ComplaintsBoard.com is a leading complaint resolution website on the Internet. He began to get snarky and stormed off a few times, to get his manager to try to discuss how good this program was. Or, if youre looking for something a little closer to home, you could opt for the Hilton Grand Vacations at Anderson Ocean Club in Myrtle Beach, South Carolina. and our Holiday, high season or weekend rates may apply. The Developer of California timeshare interests is: Grand Pacific Carlsbad, LP located at 1594 MarBrisa Circle, Carlsbad, CA. If you recently purchased a vacation package from Hilton Grand Vacations and are curious about what to expect on your trip - or if youre new to the world of vacation ownership - we can help. As a convenience to Owners and Guests, Hilton Grand Vacations offers names of and/or lists of providers who have indicated they would be able to provide products and/or services to Owners and Guests. All stairwells had the same garbage upon arrival as when we left. Your vacation package includes accommodations at either a Hilton Grand Vacations resort or a hotel at one of Hiltons 18 distinct brands, chosen for its quality and location. If youre a regular traveler who is interested in having dedicated time off each year, buying into the Hilton Grand Vacation Club may be worth it for you. They returned my call and said I had been given the correct information when I purchased the package and would not refund my money. This hotel is a joke and they dont care about their guests. Additional destination offers can be found under the Resorts and Destinations tab at the top of the Start Traveling page. MarBrisa. This product cannot be refinanced by a bank or credit union, because this is not real estate. We were told that the $200 Hilton voucher we would get would be good towards a future stay (multiple nights up to a total of $200). DONT PASS GO, DO NOT COLLECT $200. Do I have to pay with the same card I used to book my reservation? The Developer/Seller of LV Tower 52 Vacation Suites is: LV Tower 52, LLC, located at 100 Crescent Court, Suites 260, Dallas, TX. Hilton Grand Vacations is not responsible for any representations made by a third-party developer/seller. Thought it would be a greater travel experience. I am not comfortable buying something when it's my first day hearing about this opportunity, and without doing my own research first. Between maintenance, closing, exchange, booking, and processing fees, Hilton Grand Vacations is making what is obviously a lot of money by double and triple-dipping on these contracts. There was the overwhelming notion that this deal will cost more if I wait, so I should buy now. Many of them offer different layouts, including studios, one-bedroom or two-bedroom units. If you dont end up using your points one year, you can bank them for the next year. The Club & Owners (formerly Diamond Resorts). I have sent emails to the manager of the property, Ryan Kubale, and requested someone from corporate contact me to no avail. Privacy Policy. The U.S. Orlando, FL 32835. Visit the Travel Restrictions & Government Mandates section for links to local government sites that contain the most up-to-date information. Prices range from $7,800 - $758,990 for deeded interest; U.S. and Hawaii Collections range from $3.80 to $6.50 per Point with a minimum purchase of 4,000 Points. Desired outcome: I travel a lot and have stayed in Hilton properties almost exclusively. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Submit a complaint and get your issue resolved. As a result of state registration requirements, guests may not be eligible to purchase a vacation ownership interest in the project where the sales presentation occurs. Usually average over 75 nights per year. The Sales Agent is Hilton Resorts Corporation (dba Hilton Grand Vacations) located at 6355 Metrowest Blvd. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM THE DEVELOPER. Once you know how much Hilton timeshares cost, you'll be able to decide whether theyre worth it for you. These are not recommendations to use any particular provider, and Hilton Grand Vacations makes no representations regarding the qualifications of these providers or the quality of the products or services offered by these providers. Get more smart money moves straight to your inbox. When not traveling, Megan adventures around her Midwest home base where she likes to attend theme parties, ride her bike and cook Asian food. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105. Travel must be completed within 12 months from the date of your package purchase. We were promised many extras and perks after buying in while on vacation to Las Vegas. Whether you should buy into a timeshare program is a personal decision. Our partners cannot pay us to guarantee favorable reviews of their products or services. Hilton timeshare are a rip off and the deepest of money pits! This is a multi-location business. NJ Reg. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have a large collection of pictures to support my case towards building #22 and #11. What the business committed to provide you: $200 Rebate Voucher and committed to redeem it after submitted for redemption.
