Email: We will tell you who we have asked to look into your concern or complaint. Ppl of ethnic origin get blackballed or a victim racial filtering. Anyone can write a Trustpilot review. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Absorbent Hygiene Products and Nappy collection service request. All rights reserved. Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. For the best experience please use a JavaScript enabled browser. You can report highway issues such as blocked drains on public land, potholes, vandalised street furniture and overgrown trees and hedges. 2023 Trustpilot A/S. kier bridgend complaints. Rating. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. We have a separate policy for Social Services complaints. All rights reserved. Resolver is a totally free service that you can use to complain effectively. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council 2nd Floor, Optimum House, Clippers Quay, Salford writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. The service Ive received from Kier has left a very bad taste in my mouth! 23 Cemetery Road, Bridgend, CF31 1NA. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Worked for this company for many years when they were part of sheffield council. Additional sacks for refuse because you have run out - Must be pre-ordered via the . Opens in 1 day. DO NOT SUPPLY - they are most unprofessional! . If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. You can write a letter to us at the following address: We will formally acknowledge your concern within 5 working days and let you know how we intend to deal with it. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. Manchester- Optimum House. Companies can ask for reviews via automatic invitations. Just raise a case and leave feedback after. Ppl of ethnic origin get blackballed or a victim racial filtering. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. View our cookie policy here. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. This could be by letter or e-mail, for example. . Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Unfortunately now getting legal advice to sort it. Typical big company really. Its quick, easy and totally free. They call themselves builders? Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. I recently had my place rewired and a few things weren't how I wanted them. Your feedback. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . If necessary, we will produce a longer report. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. You may wish to contact e.g. Happiness score is 63 out of 100 63 3.3 out of 5 stars. Click on a service above for more options or click here to look up another property. I see a lot of ppl complaining about kier.They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Then like us on Facebook and follow us on Twitter. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. Tel: 01656 643643 STAY AWAY from this developer. We use dedicated people and clever technology to safeguard our platform. Operative. Answered all my questions. Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. We appreciate your views and will use them to improve our website. Bridgend. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We will provide any service youre entitled to which we have failed to deliver. I shall have no option but to now take this up in a more formal legal way . Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. In all honesty a company like this should not exist at all. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. In times of trouble or distress, some people may act out of character. Find out how we combat fake reviews. We will let you know when changes weve promised have been made. Please check with your phone provider if you are unsure about how much a call will cost. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. let you know within this time why we think it may take longer to investigate, let you know where we have reached with the investigation, and. The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Anybody knows if you can call someone here criminal? Date of experience: 09 February 2022 For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. Reviews from Kier Group employees in Bridgend about Pay & benefits. We will deal with your concern in an open and honest way. If you are approaching us for a service for the first time, (e.g. We do not view behaviour as unacceptable just because someone is forceful or determined. If you do not want this to happen, it is important that you tell us. For the best experience please use a JavaScript enabled browser. We appreciate your views and will use them to improve our website. Kier Group plc. Email: If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . If your complaint covers more than one body (e.g. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. Thank you for your understanding. We have a separate policy to manage situations when we find that someones actions are unacceptable. Glad to finish here and move on. Good pay and work/life balance, good bunch and lads and supervisors. Click on a service above for more options or click here to look up another property. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. Well always be on hand with guidance and support to help you get the results youre looking for. Salary guide. Submit Review. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. Please place your recycling and waste at your propertys edge by 7am on your collection day. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Kier. Get started now and lets get this sorted. 3.3. - Bridgend - 19 November 2022. Wales, Bridgend, Bridgend . Company reviews. Thursday every week. Enter your name, phone number and email address. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! Manchester- Optimum House. Occasionally, we might suggest mediation or another method to try to resolve disputes. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. Here are 8 tips for writing great reviews. give you regular updates, including telling you whether any developments might change our original estimate. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. If you are expressing a concern on behalf of somebody else, we will need their agreement to you acting on their behalf. Email: He sorted everything out for me. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. We will show how the mistake affected you. . 1 Kier Group reviews in Bridgend. In complex cases, we will draw up an investigation plan. Find more info on Cylex | See Reviews . If possible, well put right any mistakes we may have made. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. I wouldnt ever buy again. It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. . Appalling customer service. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. Complete health and safety risk! (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). The person looking at your complaint will usually need to see the files we hold relevant to your complaint. Click on a service above for more options or click here to look up another property. Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. And we had to send them proof !And during that 70 days - not one apology ! Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. Please leave your bags or containers out for collection. We therefore expect you to be polite and courteous in your dealings with us. We are unable to accept unsolicited CVs and communications from external recruiters. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. Sometimes, you might be concerned about matters that are not covered by this policy e.g. If we did not do something well, we will aim to put it right. have been disadvantaged personally by a service failure or have been treated unfairly. Fill in the online form. If you had to pay for a service yourself, when you should have had one from us, or if you were entitled to funding you did not receive we will usually aim to make good what you have lost. Weve helped millions of people find a resolution. A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. Tel: 01656 643643 In some instances, we may ask to meet you to discuss your concerns. We offer a chargeable service to businesses within Bridgend County Borough. I was swimming in my local swimming baths. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Updated on 24/03/2023 . 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. We will explain how and why we came to our conclusions. 46 Pyle Inn Way, Pyle, Bridgend, CF33 6LP. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. . when a legal framework applies and we will then advise you about how to make your concerns known. Appalling treatment of staff, clients and customers. You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. If it is more serious, we may use someone from elsewhere in the Council or in certain cases we may appoint an independent investigator. I was picking up my wife, with the kids in the back. Garden waste collections are available to Bridgend County Borough residents. If we did not provide a service you should have had, we will aim to provide it now if thatis possible. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Verification can help ensure real people write reviews about real companies. We aim to clarify any issues you may be unsure about. This policy does not apply to Freedom of Information or data access issues. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . We also ensure all reviews are published without moderation. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. 2023 Resolver Consumer Online Limited. Bridgend Maesteg Road, Tondu Bridgend CF32 9HZ Cardiff - Conway House Conway House. We have a separate policy for Social Services complaints. Absorbent Hygiene Products and Nappy collection service request. You can report a damaged or faulty street light online via My Account. Bridgend. If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. Customer service is awful and they dont accept responsibility . Conway House, St Mellons Business Park Cardiff . . Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. Bridgend County Borough Council embraces the Service Delivery, Policy Making and Operational Welsh Language Standards with which it is expected to comply positively and will strive to ensure that the use of the Welsh language in Bridgend is developed and promoted. Click on a service above for more options or click here to look up another property. Fill in the online form. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. private residential homes, specialist health providers) you may wish to raise the matter informally with them first. He was professional and patient. I see a lot of ppl complaining about kier. Thank you for taking the time to submit your feedback. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Click on a service above for more options or click here to look up another property. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)post@childcomwales.org.ukwww.childcom.org.uk. h+s safety glasses were a must but a potential fall hazard was acceptable with their double standards, avoid like the plague. Additional sacks for refuse because you have run out - Must be pre-ordered via the . However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. Bullying is common practice as is disability descrimination. Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Working at Kier Group in Bridgend: Employee Reviews | Indeed.com Find jobs You can report a missed recycling or waste collection online via the Kier website. Find jobs. Employers / Post Job. Terrible customer service. Find out when you can expect your delivery of blue and green bags. If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. Resolver can help you send your complaints to Kier. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Thursday every week. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. The extent of this investigation will depend on how complex and how serious the issues you have raised are.
