choose a holiday where you have flexible booking. This is not a delivery company I would recommend to anyone, written by There is no contact with them. Absolutely hopeless. Now I have to wait another day for a package that I needed 2 days ago. If I could give zero stars I would. Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. First get a text yesterday , passport out for delivery . So far nobody has tried to contact me. raised a formal complaint. The No. Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. I even put a big house number on my front door with TNT written on it: a sort of Santa stop here thing! First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. Is climate change killing Australian wine? The driver did not request a signature or take a photo of the delivery. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. Arranged for a Friday collection next day before 12. Might be worth emailing him. 67095491. TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Doesnt really matter if its illegal to open it if someone wants to illegally sell it on does it! on 15/10/2021. All went smoothly until delivery. Ive only just got over how stressed I was last weekend. Worst experience, worst courier company. 1 Home Entertainment Tech Resource. Watch as holidaymakers are filmed battling for sunbeds at resort before 8am, The best way to sleep comfortably in the dreaded middle seat on a plane, The secret UK beach - with pubs nearby where you can swim with cows, I bought a campervan to go on holiday - but I've earnt 25k renting it out, News Group Newspapers Limited in England No. This company are a joke , 03 automated call line can't speak to a person . TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. Here are 8 tips for writing great reviews. Delivery is attempted literally 5 minutes after she leaves the house. 2023 BBC. We apologise for any inconvenience caused.". On the 11th March the customer services person said the consignment will be delivered on Friday 12the March. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Could downloading Randox's travel App leave you at risk of being scammed? I still havent had a reply from the passport office even though I emailed them last weekend and should have had a reply within 72 hours. That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. For other inquiries, Contact Us. In some cases, the Passport Office is turning to alternative postal companies such as Royal Mail, according to reports. Also my property has cameras so they have not attempted delivery at all. Welcome to TNT UK. Cant get through to them on the phone. on 17/06/2021. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Brits who have ordered a new passport have been forced to cancel flights after they failed to arrive, The waiting time for new passports has almost tripled during the pandemic, Travel expert shares her tip for getting a great passport photo and its cheaper than youd expect, revealed how Brits with a new blue passport are being warned to check it before travelling, Independent Press Standards Organisation (IPSO). A freedom of information request to the Passport Office showed that in 2018 it issued 6,681,299 passports. in Wolverhampton collect from us regularly after each sale. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Same issues the following day, but this time the bar code was for another address, not mine. TNT was due to deliver my brothers new passport from early March and we never received it. Same issues the following day, but this time the bar code was for another address, not mine. I set the delivery date for 11 Aug, track my package at 7 pm because I still did not receive anything, and I see my package is back at the delivery station. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. Nothing delivered, written by Use our quick tools to find locations, calculate prices, look up a ZIP WebIntroduced in 1981, originally sold for $150. The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. States passport delivered 14/02/23. I ended up cancelling it, ringing up passport office who said they will investigate, they got back to me within a week and I confirmed I still had not got it and TNT were not responding, and I got a new one free of charge, no idea what happened to the original one as TNT were useless. I have never known such a useless, stupid, unhelpful, antiquated company. M_Evans WebProcessing time for a full validity (10 year for adult) U.S. passport is approximately 2 weeks from the date when we received your application and payment. ', In most cases travellers will depend on the flexibility of their booking. However, the passport did not arrive. As long as they have a letterbox they will post it. Copyright 2000-2023 M2N Limited E. & O.E. WebThe interior of a T&T store On March 5, 2007, The Tyee reported a case of a foreign temporary worker who claimed to had been exploited, and had his passport seized by T&T Supermarket. Howcan TNT take three months to deliver a passport? For a better experience, please enable JavaScript in your browser before proceeding. I was so worried about receiving delivery of our childs fast track passport, especially after reading all the terrible reviews below. Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. Looking online, it seems a huge number of other people are having similar problems. 2023 Trustpilot, Inc. All rights reserved. | Read 921-940 Reviews out of 1,008 It comes after The Sun revealed how Brits with a new blue passport are being warned to check it before travelling, due to new rules in place. Do not get me wrong, in this house always is someone home. TNT say thats nothing to do with them so I assume it will be returned by Royal Mail. Note: Orders can only be re-delivered between Monday and Friday. They had it booked for tomorrow! Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. "Many have had to cancel their travel plans as a result and lost out on hundreds or even thousands of pounds. Verification can help ensure real people write reviews about real companies. written by The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. However, the passport did not arrive. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. Never felt so disrespected and mistreated by a professional company. Well when I went looking for TNT passport woes I didnt expect to end up back on AVF! This went on from 8th March and I am still waiting for my consignment. Just awful, Information provided by various external sources. I need not have worried at all. So to start they left a fed ex we missed you card. Shipments that travel outside the European Union must be accompanied by a commercial invoice. Again, no one came or contacted me. Didn't seem to care or want to help. Not even had a notification from TnT about another delivery despite the eldests passport application saying its been dispatched 24 hours before the youngest. Then they told me they were delivering on that date, before 6pm. Managed to book a redelivery but no one turned up, was told it had gone back to depot so could I collect it from 30 miles away, its a table so wont fit in my car! Does anyone know if TNT are responsible for delivering the old passports. Added to that, it's not uncommon to find parcels arrive, that look like they have been the near the explosive, TNT. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network. Then another one this morning, said out for delivery today . Chat to a live agent or send us a message, Desperate holidaymakers beg to collect passports from FedEx depots amid severe TNT delays, The firm has apologised for having 'fallen short'. "Now Ive missed her funeral. Cant keep taking time of work when there is no guarantee anyone will arrive! Really distressed. Now they saying return to depot to be delivered on 26th Angela and Peter are far from the only people who've been hit by delays to passport deliveries. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. All went smoothly until delivery. First they tried to deliver my documents to the wrong address, so I had to reschedule. on 09/09/2021. I had to send my driving licence in to the passport muppets. But the reports on Trustpilot from people trying Now it is with its courier, TNT, to deliver, I have come to a dead end. For some customers, this has meant an extended delivery service from what would normally be a two-day service. The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. I was given a delivery by date, which was acceptable. WebMore parcel chaos: TNT took six months to deliver my passport Rehan Qayyum has not travelled since the pandemic began. BRITS have been forced to cancel flights for Christmas holidays and funerals after problems with passport deliveries due to demand. "Some have even had their passport or application supporting documents lost by TNT.". My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. Today is Thursday I am still waiting and I don't know when or if I will ever get the passport delivered "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Eddie1982 Still havent got my old passport back! Asha12 Was 25% more expensive than a Thursday but made sense being weekend. however didn't arrive Saturday. sheaob1991 The person receiving the mail, if it was wrongly delivered, must not open such mail that is not addressed to them. on 14/04/2021. Absolutely hopeless. After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! written by WebTNT passport delivery service is exceptional Thank you. written by Includes 5 waxes. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. Last time I renewed my passport 6 years ago, I used the RM service where you go to the post office, they check your application, photos etc, then send off your application. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. I'm here to help you with your questions regarding FedEx services. Totally stress free. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. WebOnly two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). I sent a "URGENT" lette by paying amount og 110USD and it never arrived in time. 428Franklin The doorbell was not rung, there was no slip left and we have video surveillance showing that no-one attempted to deliver anything! Theyll only change it if the seller contacts them and wont listen to me or what the rubbish driver says. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. Managed to get through only to find out its tnt. A A1944 Prominent Member Aug 4, 2021 #27 Hardly something for the police at this stage. Wrote to my MP last weekend and will be writing to her again about it. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. They have all been failures leaving me sat at home awaiting them. written by TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. I wouldve been better off speaking to the automated lady. Excellent Service, thank you TNT! Will I need a booster shot to travel in 2022? You should have reported it stolen days ago. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. First of all online process seemed simple. They make it impossible to contact them!! Excellent Service, thank you TNT! I have found the reviews for TNT to be very accurate. written by At the moment, we haven't detected any problems at FedEx. "We apologise for any inconvenience caused.". Worse delivery courier ever I dont know why big places like home office working with them for the second time theyve sent me an email saying they try to deliver my parcel and apparently I wasnt home so they couldnt deliver it then u have to reschedule the date, and I was home for the first time and second time no one knock the door, on it website it says delivery time 8am-8pm but they sent me an email at 6 oclock in morning. When I contacted them the next day I was told that they tried to collect but the premises were closed. Find out how we combat fake reviews. On three different days! Additionalenhanced liabilitycan also be purchased. I would give it zero stars if possible. Direct Tax Department. First get a text yesterday , passport out for delivery . For a week I have been trying to arrange delivery through the tracking service but it keeps pushing the date back by a day at a time. Simply type it in the box below and one of our community will give you an answer. It really is appalling customer service! TNT service is completely dreadful, and extremely poor. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. WebJoin the 5,909 people who've already reviewed TNT. Worst experience, worst courier company. WebDeputy State Secretary on Tax Policy Issues Mr. Ilmrs ucins. I attended the passport office on Weds 10 Nov to lodge my application. Rip-off websites are charging for free travel forms. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Takes ages to get through to them on line. An unbelievably bad company. First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. Verification can help ensure real people write reviews about real companies. Mike.heath There is no contact with them. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. Sorry to ask so many questions! After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. Then they told me they were delivering on that date, before 6pm. Rescheduled for Saturday only for them to go to the wrong building which says "Marketing Suite" (not residential) and they had the audacity to take a picture of the office saying that I wasn't at home again.They know full well how important a BRP is but decided to make our lives extremely difficult to get this document. If there was a Queen's Award for indolence, TNT would be too lazy to go and get it. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. Been on hold on the customer service phone line for nearly 3 hours yesterday. The 9-digit shipment number (also called waybill or consignment number) is located on the left side of the invoice, about 3cm below the customer number. nasirjadoon Its not a GDPR breach at all. I wouldve been better off speaking to the automated lady. It also apologised for the failure to deliver Angela's passport before her holiday. On 12th March after two calls to TNT customer services, I was told by the customer services person that the matter has been passed on to a caseworker and she will call/ message to update me regarding the consignment. Blue British passports to return in March, AI chatbots 'may soon be more intelligent than us', Russia troop deaths hit 20,000 in five months - US, France May Day protests leave dozens of police injured, 'My wife and six children joined Kenya starvation cult', On board the worlds last surviving turntable ferry. written by TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. Readers are also emailing to say that it is increasingly difficult to get information out of HMRC if you have a query that is not standard and now this at the passport office. Our standard liability for any loss, damage are outlined within ourTerms and Conditions. on 19/08/2020. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. For more information, feel free tocontact us. Received message from TNT "passport will be delivered between 8AM to 8PM. Again, no one came or contacted me. Not sure if it was a special case or because it went missing, but I said I did not want to risk using TNT again and the passport guy said I could use a pre paid RMSD envelope but also had to write and sign that I take full responsibility if it goes missing using RMSD, which I did, no way I was using TNT again. The whole process took a week and at the end of it it arrived via Royal Mail. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. On the day they were meant to collect the parcel, they didnt show up or contact me. Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). Not even sure if they actually knock on my door or not. He did say to me that you dont have to be at home. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. This never happened. Simply select the insurance option when booking online or let customer service know when arranging your booking. After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! At 4:20pm on Friday, the tracking status was: in delivery by 6pm. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Track your item TYPE HERE Support Topics Duties and taxes Customs Sending Receiving FedEx account Complaints and refunds Invoices and payments I have a question about receiving a package Go to recipient support Likes of TNT, Yodel etc I don't trust at all. A really frustrating incompetent service. LawsonMonaghan168 This company doesn't have the security to work with important documents such as a Resident card. Read about our approach to external linking. Do better!! Some desperate punters have even driven from depot to depot to try and find their documents after booking flights abroad. Very unprofessional, AVOID !! If the driver has not yet attempted delivery or if you do not have a re-delivery card, you shouldcontact us. written by Angela asked if she could collect her passport from the depot - but wasn't given permission. Someone has just done a review of TNT on trustpilot and all I can assume is its someone from their PR company because it says how wonderful they are! Were you able to track it? Some people receive their passport in as few as 15 days, while some have to wait a lot longer and have missed holidays due to this. Was told it was coming today but when I checked it has now been moved to Monday.". Material: non tessuto TNT. Anyone can write a Trustpilot review. I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. Tax Analysis Department. One woman told the i: I fast-tracked it due to my grandmother being sick. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. TNT have been a complete let down on the delivery of a critical, time-sensitive package. All rights reserved. I recently renewed my passport, and had to reschedule the TNT delivery 3 times as first two times they said they knocked and attempted delivery but I was in all JavaScript is disabled. Ltd. - www.radiuslog.com, Blessings Logistics - www.blessingslogistics.com, Air Sea Logistics - www.airsealogistics.com.sg. Welcome to TNT UK. Letter before Action - How long should I allow the company to respond? Which goods are considered dangerous or hazardous goods? Submission and publication of all letters is subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. Tuesday came it showed out for delivery waited all day and nothing came, at about 7.35pm on Tuesday it changed the delivery date to Wednesday, After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. It reads: "In recent months thousands of us have experienced significant delays in getting our passports delivered. How can my customer rearrange a delivery of the shipment. TNT customer service is horrendous, some of the agents there are very rude. Your experience can help others make better choices. Happily, after I contacted the Home Office, your passport was delivered. It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. Author Neil Gaiman, of Good Omens and American Gods fame, tweeted: We have seen hundreds of complaints on Twitter and other social media platforms in the last few weeks. We are truly sorry to Angela for any inconvenience caused. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! 455Lane Honestly sh**t service, this company needs to be shut down. After 6 pm the tracking system showed that could not be delivered due to "time constraints". TNT have let me down time and time before, and an absolute rubbish Company that you can only rely on to be unreliable!
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