bt fault reporting

Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Please check you entered your username and password correctly and try again. If that time doesnt suit you, its easy to choose the engineer visit thats right for you. If you receive no dial tone, get on the cell phone and call the repair service! Unplug the short-wired phone plug from the jack in the interface corresponding to your phone line and plug in the phone (or tester). If you still have problems, then post back here. Try unplugging the phone and letting it sit for about 10 minutes. Improve your internet connection, whether it's slow or you can't connect. Check your phone after the service call. Mobile costs may vary. Just log in and follow the same steps our agents would talk you through over the phone. Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. Enter your user name and password to log in. Nor will you be able to view the fault report number or any available details about the fault. Find out about Major Service Outages (MSOs). Make a call and ensure that you and the person you called are able to hear each other both ways and that the line is clear from static or robotic noise. Simply click the button below to get started: Need more help? No dial tone issues can be a result of an outlet that is not wired correctly or device malfunction. What should I do? It is common for some problems to be reported throughout the day. Ask questions and share tips with other people 24 hours a day. And we can often fix faults while you report them online. Message 4 of 27. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. However, legally, both can fix your phone lines. Press the Power button on the back until all the lights go off and wait for 5 minutes. Simply call 151 from your BT Landline, or 0800 800 151 using your Mobile Phone (charges may apply). Some models have a button labeled ringtone or something similar that allows you to toggle through available ringtones. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Reported a problem already? Phone line not working? Always call your local authorities in an emergency. If you hear static, noise, or crackling on one phone only, then the trouble could be the phone itself, a bad cable, bad filter, or the jack its plugged into. When you run the tests online, well ask you simple questions, and let you know how well put things right. Enter the fault reference, service ID or phone number. Find out how to check your own telephone equipment with our helpful video guide, including checking the type of socket you're using. My elderly mother's landline isn't working and she has no other method of communication. The BT Business Community is where BT Business customers help each other get the most from business products and services. It may take a few minutes for the lights to settle. Please try after 15 minutes. Call your mother's service provider and report the problem on her behalf. Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate). All tip submissions are carefully reviewed before being published. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. To track your repair, we just need two bits of information. Why is my landline not working but my internet is? Available 24/7Free from UK landlines. Let us know your problem so that we . If the problem goes away, repair or replace the phone you just unplugged from the wall jack. Problems with email. Make sure you close and tighten the Telephone Network Interface cover. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/v4-460px-Report-a-Faulty-Phone-Line-Step-1.jpg","bigUrl":"\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/aid5600913-v4-728px-Report-a-Faulty-Phone-Line-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"