Since early May, we've hired, trained, and deployed more than 1,100 agents. Tax homes are defined as where an individual earns the majority of their income unless they fall under the exceptions for temporary , Posted: (9 days ago) What is the best part of working at the company? Our job is to help you best serve the public. We need a schedule, we need phone lines, we need easily accessible tools in which to do our jobs. The training and internet programs could be a little better when it comes to Customer service representatives. Must be able to work on weekends. It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. In the early days of New Yorks COVID-19 outbreak, Maximus launched an information hotline in just three days to screen callers for symptoms and schedule test appointments directly into a unified scheduling system. Maximus is augmenting agencies in a dozen states with remote agents to answer questions, support initial claims processing, and support the adjudication of unemployment claims. Maximus Customer Service Representative, Bilingual Mandarin/Cantonese (Remote NY) New York, NY 2d $22.75-$23.75 Per Hour (Employer est.) The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. Hey you have kids and it is Sunday? Now this call center was being created as we went, so I understand that a certain amount of chaos is bound to happen in those circumstances, we were learning what to train customer service reps on a subject that has been in constant change- understandable given new things are being learned about the virus all the time. Hard work never goes unnoticed here. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees are able to perform their duties with the highest levels of knowledge and professionalism.. They refuse to fall on their sword when things go wrong, but rather try to hide those things from the client when possible, despite promising 100% transparency. Trainer Vaccination Call Center As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators. By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. The staff members appointed to induct me resigned so my induction was delayed but I was expected to start work anyway and to start immediately securing job starts in order to meet my targets. I love working for Maximus because we get the ability to help Kansas Families be able to get medical assistance and help our elderly and disabled people as well in our community. . I was told we would be 100% scripted, we have been mostly 40% scripted. The app either clears an employee to come to work or instructs them to stay at home that day. Very stressful job, point system, half an hour lunch, policies change every other week. Supervisors show favoritism as they go on lunch breaks or cigarette breaks with their insubordinates. They make sure that those tools are working while you're in training. It was great having a desk job. I believe this is a great job and would recommend it. Do not trust this company. Each new position offered less compensation than the last; even with my growing work experience with the most used software programs and customer satisfaction. It gives us the opportunity to trial new ways of serving and engaging citizens who, now more than ever, need access to vital services. Prior to maternity leave I was working 7:45am-4:15pm. Since March, we've hired, trained, and deployed nearly 2,500 work-from-home agents to support unemployment programs, with the majority of these programs launched in less than a week. Then this is the place for you! I learned that I was hired as an Editor, but wasn't allowed to edit anything. 32,000 - 33,706 a year. Prior to Maximus buying them out, it was a wonderful place to work. From tackling current surges in demand to anticipating future needs, you can count on us as your trusted partner. We Are With You 3.7. 32,000 - 33,706 a year. Posted 19 days ago Maximus Federal--Independent Medical Reviewers- CA-DWC Maximus Federal 3.2 Remote While not every employee is best matched to a remote work environment, the results from early pilots indicate no statistically significant reduction in agent performance on the contracts being measured. We provide comprehensive onboarding training and support. Uncover why Maximus is the best company for you. I was not provided with ANY training regarding how to complete the admin that I needed to complete when conducting an appointment with a member of the public. Good work out in the world. Si continas recibiendo este mensaje, infrmanos del problema The app takes them through a series of questions including a self-administered temperature check. Call volume is crazy, not enough stuff because people constantly leaving. Pay rate and bonuses are good. There are always amazing chances of you moving up with the company, especially if you are actually here to work and do your job. When I returned from maternity leave, I was told that my 'new' shift would be 1pm-9pm. They have great benefits and provide stable employee. Our ability to deploy HIPAA-compliant work from home capabilities enables us to maintain operational continuity and assist program participants remotely for more complex services, including clinical and social assessments required to access important government benefits and services. I was told there wouldn't be over time, not only was there over time, but they pretty much told us we had to (otherwise it would be put in our files that we're inflexible). 629 Maximus jobs available on Indeed.com. They work government contracts that involve passing information on to citizens. When I first started the job we didn't have access to all of the right platforms that we needed to do our jobs but the person at charge didn't care and still threw us out there to customers. What is a typical day like for you at the company? At my location you have an opportunity to win company prizes if they draw your name. Nous sommes dsols pour la gne occasionne. CLICK HERE for full details and to apply for the Part-Time Bilingual Customer Service Vaccination Call Center Rep position. This considering the replacements all for the roles, newly hired staff. The Vaccine Scheduler (Customer Service Representative III) at Maximus makes an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. As we move into the next phase of this pandemic, we believe one of the most important ways to safeguard employees, keep operations running, and ensure citizens can access the services they need is to implement an employee wellness check before and during their workday. Oh well, you work. There are no "personal life" considerations. Contact tracing has never been attempted at the scale required for COVID-19. Obviously not! Reviews from Maximus Services LLC employees about Maximus Services LLC culture, salaries, benefits, . Everyone was extremely knowledgeable in their role and very professional and approachable. Bilingual Customer Service Vaccination Call Center Rep to let us know you're having trouble. The supervisors never wanted to speak or reach out to the customers. My only complaint would be a lack of organization in some areas. For example, my 5 month old had to have surgery, and I wasn't permitted to take the day off for it. The benefits were reasonable and I would definitely return. Everyone helped each other out when in doubt. Web Hosting and Design by InMotion Hosting. When call volumes peaked in April, 500 agents were responding to more than 16,000 calls and 2,000 emails per day from healthcare providers and the public. They discriminate. Maximus Senior Genesys Engineer Remote Easy Apply 21d $90K-$130K Per Year (Employer est.) verdade. Remote. Full-time + 1. For call center work, Its great not to penalized for a call that may be long. Aydanos a proteger Glassdoor verificando que eres una persona real. And when the training into the company platform computer system finally materialised it was a paper-based seminar into how to use a practical IT system! All call centers have a basic outline. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I would not recommend working here for anyone even as a entry way into the data processing field. Training is intence approximately 2 weeks long in class environment following by the shadowing for the next 2 weeks. Like all companies, MAXIMUS has changed since first starting. Als u dit bericht blijft zien, stuur dan een e-mail An odd argument considering that the majority of healthcare professionals have worked hard to achieve their degrees and they have experience in stressful hospital settings such as ICU and A&E; this also does not explain the company's inability to retain current, established staff. Salary guide. Company explain this emails being sent so everyone knows the person left and won't provide them access to the building. This type of robust data will be meaningful in solutioning new delivery methods. I explained I could not do that with a newborn at home who needed me, but was told this was my only option (though I did find out that others who were to be moved to the night shift were given an exemption because they had a child under 18 at home). The post holder will ensure all follow up actions from calls, emails etc. In this new organization culture that has been built within MAXIMUS, being successful seams to get you down sized and then laid off. MAXIMUS is currently looking for a Recruitment Specialist to join our team! Maximus is by far the best company I have worked for. Supervisors are well to help at any giving time. . In California and Indiana, we deployed agents in less than a week to respond to callers COVID-19 questions using information approved by each states department of health. The benefits and pay do not reflect the work load that is required of the employees. All rights reserved. Posted 11 days ago. Management is easy to approach and very understanding. I have never seen something done so unprofessionally in my life. And as states reopen, individuals may face difficulty reconnecting to employment. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. Our digital team developed a health assessment mobile application called, Clear2Work. It came with many benefits. Please. I was really looking forward to working for this company as it seems like they do really good work for the general public. Indeed Featured review The most useful review selected by Indeed. real person. There are multiple systems which you're taught how to use and you're walked through how to use them. We are working around the clock to ensure we protect our employees while still serving government and the vulnerable populations who rely on [us]." Learn more about our unique opportunities Now Hiring Customer Service Representatives CLICK HERE for full details and to apply for the High Volume Recruiting Manager position. The app takes them through a series of questions including a self-administered temperature check. They will also work with Customer Service Supervisors in assisting them in monitoring their team. The leadership and management teams truly care about their employees, and do their best to ensure a fruitful and welcoming workspace. I am going to be completely honest here, I loved my manager and the leads at Maximus were very good people, but that is where the good things end. The pandemic offers us a unique opportunity to test and learn new models with full support from our clients. As time-tested plans are rewritten in real-time to catch up with the COVID-19 crisis, governments are relying on Maximus speed and agility to deliver essential services including some that were newly created to respond to COVID-19. enva un correo electrnico a Aydanos a proteger Glassdoor y demustranos que eres una persona real. Welcome home! Since 1999, we've been leading the work-from-home revolution. Management is toxic and created a culture of backstabbing among themselves which led to them trying to build constant cases for dismissal against employees, this was targeted towards other managers as well that didn't do as they liked. message, please email We are looking for physicians with experience in numerous mental and physical specialties to provide impartial expert opinion that supports benefit determination decisions. Maximus offers the unique advantage of having a global presence with a local focus while maintaining a clear understanding of the communities in which we serve. Copyright 2023 Maximus. an. (Trust me youll want the quiet and privacy after a while). I was thankful to learn about the LMS system, some different graphics programs, Flash and Captivate. QA stuff keep everyone in fear of firing providing constant updates about quality of calls taken not making their reviews fair. Maximus as a company has been an awful experience. You come into work on time and take your seat to get started. Working here at maximum is a wonderful company they have truly amazing people and great pathway. A regular day at work would be as follows. Here are a few of the ways weve been helping individuals and families access health, economic, and social services during the crisis. The position will be home based but travel within Surrey is likely for in-person client work in the community and team training and meetings. Its an important mission one we can only do if our workers are healthy so we make safety our top priority. The experience from the company has provided me opportunities to prepare and grow professionally. The management and software programs were subpar. envie um e-mail para There are ways to grow within the company. Thousands have found jobs and gigs at Rat Race Rebellion, changing their lives and ditching their commutes. Remote. Their Recruiting Coordinator wrote to let us know they are currently hiring for the following openings: (adsbygoogle=window.adsbygoogle||[]).push({}); Heres a snippet of information about each of the available positions from the Maximus site: Quality Assurance Analyst/ COVID-19 Call Center, The Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. Discover the schools, companies, and neighborhoods that are right for you. This doesn't even remotely cover the cost of living increase or provide their employees the means to live comfortably. The staff is a friendly great family oriented environment. The management is constantly contradicting itself, and I feel as though they really couldn't care less about their employees. Compare pay for popular roles and read about the team's work-life balance. The position will be home based but travel within Surrey is likely for in-person client work in the community and team training and meetings. No development of any kind. The insubordinates (your current or future co-workers) do NOT log out for this 15 minute (extended) break as it always turns into a 20 25 15 minute break. If a Supervisor does not favor you, watch your back if you disagree with a co-workers actions, attitude, or work ethics. More than 260 onsite and home-based agents notify individuals of their test results, and we provide HHS staff with real-time reports of results by area and age. Maximus We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. rights reserved I love being able to work from home, only draw backs is a lot of customers pretend to be other people and have their information. CLICK HERE for full details and to apply for the High Volume Recruiter position. They will give you the run around and HR will not know what is going on. Working at Maximus was extremely unpleasant experience. I sat there New Years Day and had a total of 5 calls per the 8 hours I was there. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. This company provides a variety of flexible schedules. They are also easy to distrust their staff based on very minute actions which don't hurt the bottom line, they see it as if they have to squeeze every ounce out of the cow. We get the major holidays off. We also gain an entirely new data set related to citizen engagement, channel preferences, and agent performance which enables us to optimize this model. To be the first to hear about jobs like these, like our Facebook page. per informarci del problema. The reality is that the management is the problem being extremely unprofessional, inept and mostly ignorant with regards to medical conditions and diseases, pushing real professionals away from that toxic environment. If the employee is cleared, theyre given a time-limited digital credential to show when they arrive at work, and then complete a second temperature check during their day. Remote in Reigate RH2. One positive: I love my co-workers and we help each other all the time. Weekends off (unless it's overtime), full time positions. 2+ years RN experience in-home care. Management is poor, supervisors are rude and bossy. Nothing to look forward to you. Supervisors are not the smartests people, some of them have only high school education, a lot of energy boasing people around and little knowledge. Asked 12 March 2021 20, 2021. IF you can prove yourself to be wrongfully accused; management does NOT take action on the other party who wrongfully made the accusation. MAXIMUS is an organization working toward a meaningful goal. Monday to Friday. Requirements. The position may require Agents to make outgoing calls to follow up on vaccination questions. I was never give, Lots of time with no work to improve on skills, corporate training for various positions, Not family friendly, no way to 'move up the ladder', lack of PTO days, everyone always came to work sick for fear of losing their job, so everyone caught the stomach flu at least twice a year, not all employees treated the same, favoritism, no chance for a raise at all because of the SCA rules. om ons te informeren over dit probleem. The app either clears an employee to come to work or instructs them to stay at home that day. Her weekly travel was upwards of $1600. Cloud Campus, our work-at-home solution, provides regular support and development opportunities through ongoing training, coaching, and mentoring. Weekend availability. Trainee High Intensity Therapist - Home Based. Maximus has the capacity to screen, background check, hire, train, and deploy contact tracers and supporting agents in just days or weeks. Full-time. This puts Maximus employees on the front lines of the COVID-19 response. Working with state governments, weve quickly transitioned to telehealth, conducting 11,500 virtual assessments between March and May alone. Essex Partnership University NHS Foundation Trust 3.7. Lamentamos Learn more about the COVID protections and resources we offer our employees. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail They will often add more and more administrative tasks thinking they will solve a problem without realizing that overly administrative work creates burnout when it's a part of the job, but not the job. WebCompensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. Employees got to practice before going into the floor. A lot of younger people were very disrespectful and a lot of the older people are very immature. QA does many mistaks and never admit it, instead they fire back with pointing out to more things they couldn't do to you. Just another abused cog in the Maximus machine! I ended up calling the corporate HC resolution center, and was told that my manager 'misspoke', and I was offered a Tuesday-Saturday shift that at least got me home in time to put my kids to bed. Almost from day one, weve been helping government respond swiftly and effectively to the COVID-19 pandemic keeping essential services open and accessible to the public while prioritizing employee safety and wellbeing. you will work from home, . They have tons of hardworking determined individuals who are always ready to assist and aid in the success and efficiency of the Company. naar All work came to a halt, people were standing up in their cubes trying to figure out who was next and what was going on, while others were panicking, fearing that they were next to be pulled without warning. Wenn Toxic environment and unrealistic business KPIs. Their feedback on your assessments defies medical knowledge and cannot be taken seriously, examples of some feedback received: the client may have benefited from glasses, not really when the cause of his/her blindness was not related to an eye refractive deficit but due to a neurological problem after suffering from a stroke (occipital lobe); or you conclusion is not medically basedhyppocampal sclerosis does not cause dementia type symptoms, when a letter from the client's consultant neurologist clearly stated the contrary. Many activities also take place to cheer people up. She once told her staff that she flies so much that she accumulates enough frequent flier miles to take her entire family of 7 on a free trip to Hawaii each year. Instead of investing time into proper training, the management team flies all over the country on the clients dime. Your hard work will not be valued. This also allows us long-term to evaluate the optimal environment for each individual employee. I was not provided with equipment that functioned properly with regards to a works mobile and staff laptop. I love it! The job itself does not require any clinical skills despite what the company may claim. WebHelp us improve CareerBuilder by providing feedback about this job: Report this job Job ID: qF3sLPXm9ZkNtPuwnEqQasiSS. Of the employees are satisfied about their pay, Not a family friendly place, no trust in employees, Disappointed in the chaos and lack of professionalism and proper communication. Managers are also not willing to build relationships and trust but think that everyone needs to do that to work on that with them as if they are the ones to be depended on and the decision-makers of the business. Encourage prescribing from the relevant formulary wherever possible. The parking lot is huge so dont expect to get your full breaks, youll spend a fourth of them getting to your vehicle. They focus so much on how they look to the client and in the media that they lose sight of common sense management. The management on site was friendly, but did things to make life more difficult. Pandemic Electronic Benefit Transfer (P-EBT) ensures children dont go hungry while schools are closed. According to managers and directors, this is due to the "hard" job and training. Digital Pharmacist - (Work from Home, Weekdays & Evenings) 58,195 Babylon 3.7 Remote in London Weekend availability Remote Since early May, we've hired, trained, and deployed more than 1,100 agents. The Bilingual Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. CLICK HERE for full details and to apply for the Supervisor Vaccination Call Center position. We can provide the resources needed to fast-track eligibility. Do not apply for this job; you will regret it. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees are able to perform their duties with the highest levels of knowledge and professionalism.. The app was developed and implemented in roughly two weeks and is being systematically deployed across operational sites in the United States. Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. They believe it's more important to serve the customer before meeting that quote. But it requires transitioning eligible families to SNAP if theyre not current recipients, a major logistical challenge. para informarnos de que tienes problemas. My personal experience was being offered new projects with no prior warning that the currect project was either ending ,,or my current position wasn't needed. Like, i said, it covers the basics but for the nature of field we were had to navigate, so much more needed to be taught which can't be done in 3 weeks. The position may require Agents to make outgoing calls to follow up on vaccination questions. You'll learn the basics but what you really need to learn in order to function is far more complex. My position was Training Coordinator, I assisted the trainers and classes of up to 100 or more, to take calls by the general public wanting information on the Covid Vaccines. The management is also great, as they try to find different ways to encourage people to come in. As you address the ongoing social and economic impact, were here to help you close gaps in program resources, capacity, technology, and budgets. Monday to Friday. The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview.. MAXIMUS Ratings 3.2 Average rating of 4998 reviews on Indeed Headquarters McLean, VA Employees 10,000+ Revenue $1B to $5B (USD) Industry Government Website Facebook| Twitter| MAXIMUS company website Popular jobs at MAXIMUS Salary Satisfaction 51% Of the employees are satisfied about their pay Based on 11743 reviews Benefits Health Care Responsible for the contracts? Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. Onze The training is alot but the work is easy to do. And there's no room for change in a sense of schedule, no vacation , and nothing that is remotely beneficial in a sense of growth & benefits. Many will be higher-skill individuals who wont find TANFs high-touch support useful. Lack of planning, poor communication, lack of professional structure. I worked as a customer service representative for Maximus. You're only allowed 8 points before you get fired. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de However management and Leadership was poor. Maximus does not motivate their employees and tempts. Maximus is recruiting medical providers to join our team of SSA Medical Experts. Remote in London. The company handles the business process services to government health and human services agencies. los inconvenientes que esto te pueda causar. Our digital team developed a health assessment mobile application called, Clear2Work. An employee will use the app before coming to work each day. You can do perfect on evaluations and always come in on time, and at the end you will wonder why you stayed and regret your choices. CLICK HERE for full details and to apply for the Trainer Vaccination Call Center position. If you want to be unemployed without warning, apply here, if not, do yourself a favor and look for something else. Apply to Customer Service Representative, Product Analyst, Maximus Federal--independent Medical Reviewers- Ca-dwc and more! There are internal job positing before they post any job on outside resources. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie You will be told you are important and are making a difference, only to be tossed aside at the end like trash. Remote in Twickenham. As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators.
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