David is passionate about creating content that is useful and informative, and he devotes several hours to researching companies, industries and articles for each piece of content he writes to help consumers find what they need. I recommend their services. 7 complaints closed in the last 12 months. Thousands of families trust CSA to provide care and expertise when they need it most. After my fathers passing my mind was everywhere but they made this process so easy, answered all my questions!! I would highly recommend them. Hi, Clay. National Cremation can help you prepay for cremation. Simone ** is very professional and kind. There is no excuse for poor customer ********************** for the living or the dead. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. It is now almost five months later no label, no money Just cant get anywhere. My error. National Cremation Society has contacted the complainant to provide confirmation of the removal of the contact that they provided. Unsubscribe easily. Frances is (feminine) and Francis is (male). They were very caring and handled the process beautifully. National Cremation & Burial Society always strives to provide the utmost in service and customer satisfaction to each family we serve. The National Cremation Society has helped over 160,000 families honor their loved ones. I thought to try BBB to try to get our refunds, before taking legal action. Simple Cremation $725.00 Add to cart Online arrangements Professional services of licensed Funeral Directors and Staff Transfer of loved one into our care Cremation at our own cremation facility by our Cremation Specialists Cremation Containers to be Selected by Family File Death Certificate Discounted prices with completed arrangements online. I called Terry and she said, yet again, that they had picked up my father's body. Thank you, you have successfully subscribed to our newsletter! You will be recommended to any one I know who needs your kind of services. One Low Price $995 Cremation Service At CSA, we specialize in making Cremations easier and affordable. I did call later that evening I talked to someone in Florida office and was told that I should have called them first. National Cremation Society has fully removed this contact from our database. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each family we serve. Upgrade now. They were both extremely helpful and patient when it came to the millions of questions that we needed to ask. BBB is here to help. Both of these ladies did an amazing job. Neptune Society charges $1,950 for its cremation services. As soon as we received the merchandise associated with this contract we decided to cancel the entire transaction. Directions Advertisement. Neptune Society always strives to provide the utmost in service and customer satisfaction to each family we serve. There has been NO call from them and NO record of any calls from them. Thank you, ******* and ***************************. When you entrust us with your loved ones cremains, we provide flexible options: Hand Delivery The Cremation Society of Americas concierge Hand Delivery service provides an elegant and Email Us: Great company!!! David Chandler, Ph.D., writes for the ConsumerAffairs Research team to help consumers make smart purchasing decisions. Clay Erickson, Corrine and Amanda were so kind, caring and compassionate during the sudden passing of mom then a few months later unexpected passing of dad. Pre-Planning a direct cremation includes every item in the Direct Cremation Package, but with these added benefits: document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); In the State of Florida, pre-arranged cremation services are 100% refundable. They also mentioned transferring my husband's body to ****sboro to a company of there's which is about an hour away from my home. The counties we serve are: Clark, Cowlitz, King, Kitsap, Lewis, Mason, Pierce, Snohomish, Skagit and Thurston. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Our professional and courteous staff has served thousands of Pennsylvanian's over the years and . They have truly put service and dedication back into what those words are meant to be. These mailings cause me a lot of personal pain. Website. Get buying tips about Cremation and Funeral Services delivered to your inbox. cremations starting at $795 penn. I highly recommend Cremation Society of America. We make things simple, $1495.00 covers the Cremation & Disposition. Key points, my mother-in-law went through Neptune in Golden Valley when she passed a year ago in June. Well start sending you the news you need delivered straight to you. We had to email and talk to numerous Neptune representatives without any action. I'm not asking for anything I don't deserve. The Pricing was extremely reasonable. We did everything within the terms of the contract. Thank you, Amanda Ackerman, Corrine and the rest of the staff, so much for making such a difficult time much easier! She called the cremation service in my presence they we very rude and not compassionate nor sympathetic at all quite rude and I felt scolded as a child. Called Rob on the 29th and finally got contract with full number weeks later. Note that complaint text that is displayed might not represent all complaints filed with BBB. CANA members believe that cremation is preparation for memorialization. National Cremation Servicealways strives to provide the utmost in service and customer satisfaction to each family we serve. The merchandise is grossly over priced and we objected to paying so much for something we dont even want or need. Its location on this page may change next time you visit. A link has directed you to this review. National Cremation has been offering premium cremation & burial services since 1973. Lock in our low prices today and pay over 12 months. The Cremation Society of America has a very caring and compassionate staff. Broward Burial and Cremation - 1801 East Oakland Park Boulevard; Fort Lauderdale, FL 33306 (local) 954-731-4321 | browardburial.com Broward Funeral Choices - 3575 Powerline Road; Oakland Park, FL 33309 (local) 954-391-5052 | browardfuneralchoices.com Cremations America - 801 Madrid Street, Suite 3; Coral Gables, FL 33134 We get it! Burial service: Please use your influence to get this company to remove my wife's name from their mass mailings. He went the extra mile with some logistics I requested and followed through thoroughly. When I first called Terry answered and she was very friendly and I decided that I would go with this company. Her customer service was impecable. In addition, we own our private crematory so that your loved . Listed above you'll find some of the best cremation coupons, discounts and promotion codes as ranked by the users of RetailMeNot.com. 6281 Taft St, Hollywood, FL 33024 United States, https://www.cremationsocietyofamerica.com/. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Unsubscribe at any time. We submitted the cancellation form on January 25th and request a reversal of our credit card payment and a prepaid mailing label to return the merchandise. There was no answer nor a returned call and National Cremation Service could not leave a voice message due to a full mailbox. Please fill the required details in this form to complete the death certificate. Again, WHERE DID YOU GET MY FAMILY MEMBER'S NAME AND ADDRESS/INFO???? The removal of the contact from our database took place on June 17th, 2022. cremation society of va. 18.3 Miles Away $65 off pest control initial treatments priority pest services - peninsula 18.8 Miles Away $49.99 for the works bowditch ford quick lane 19.9 Miles Away $5 0ff food order over $30 twisted crab newport news 20.7 Miles Away As soon as we called, somebody was there within the hour. The next day June 4th I went to the funeral home to discuss the arrangements with **** at ***************************. The staff were very professional through this difficult time. The form need to be completed with accurately with the proper spelling of names and places. This Review reflects national complaint activity. She explained everything in detail and when questions came up down the road, she was quick to reply with answers. Verstehe? One of the best Cremation Services, Consumer Services business at 6281 Taft St, Hollywood FL, 33024 United States. Member benefits include professional cremation education, crematory operator certification . Enjoy reading our tips and recommendations. Also, Mary in the Katy office was very helpful in seeing that my account was in proper order at the national office. National Cremation Servicealways strives to provide the utmost in service and customer satisfaction to each family we serve. I have never ever had any contact with this company. Proud to offer Direct Cremation Services in all South Florida counties including the cities of Miami, Hollywood, Fort Lauderdale, and West Palm Beach. There was a slight problem when my sister abdicated her designated role to me, and it seemed Marianne became annoyed. All Rights Reserved. There are times when we need someone else to help and guide us. Prospect, IL 60056, Rockford | (815) 282-62026825 Weaver Road, Rockford, IL 61114, Romeoville | (815) 886-2000795 Forestwood Drive, Romeoville, IL 60446, Chicago Funeral Service Center | (773) 774-33336471 N. Northwest Hwy., Chicago, IL 60631, Cremation Society of Illinois, Inc.Supported bySRS ComputingandTA. National Cremation & Burial Society has contacted the complainant directly to provide a solution to her concern. They really helped us navigate during a really difficult time. It is not only unethical to send advertising to the relatives of someone who has died, addressed to the deceased, but extremely shocking and insensitive to be clear. They make sure families receive the benefits they deserve. When we realized what had happened, and how they misrepresented themselves and we never will use them, if this happened to us, what would happen to our family when we passed. All of the decisions are done online. The Affordable Alternative to Expensive Funeral Homes. Thank You For Choosing CSA In order to process your order, you must complete the following forms: Complete Forms Cremation. Arrange a Cremation Online In just a few easy steps, plan and pay for your cremation arrangements. Well the hospital ended up calling them when I told them not to and they came to pick up my mother's body. Never let any company tell you that you arent entitled to a refund for any reason. National Cremation can help you with both pre-planning and immediate cremation needs. Guess what's in the mail today? Proud to offer Direct Cremation Services in all South Florida counties including the cities of Miami Cremation Society of America Thanks. 140 customer reviews of Cremation Society of America. Highly recommend!! Today, I even tried their contact me info on their page. Corinne and Amanda were both professional and courteous during the process of my mothers cremation. Neptune Society spoke with the complainant and has provided a solution to their concerns. It was apparently only the submission of a complaint to the BBB that finally got this done. I had an appointment to pick up my mother's remains, but when I arrived Marianne seemed surprised and was visibly annoyed I was there. How do I know I can trust these reviews about National Cremation? At CSA, we specialize in making Cremations easier and affordable. I highly recommend CSA. On February 13, 2022, only 4 days after meeting with Eric ******, the Pre-Arrangement Advisor, I called and talked with Jonathan Barbe, the Sellers Authorized Representative. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Check the company website for a full list of locations that offer burial services. The complainant understood and is satisfied. On Jan. 21, 2022, I canceled my burial contract with National Cremation Society, in writing and delivered it to the Oviedo office in person. Get Started Our Simple Process Arrange cremation in just 3 easy steps Choose a Package Prospect | (847) 577-65051030 E. Northwest Hwy., Suite 100, Mt. We value your privacy. I can't state enough how HORRIBLE the so-called customer service is. For two years I've received marketing flyers addressed to my deceased mother. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Save money with local coupons for home repair, restaurants, automotive, entertainment and grocery shopping. It is now February I am still getting bills even though the contract was canceled, I have been told that if I return the boxes I will get my money back $1200.00 or more back. National Cremation Society has contacted the complainant again via phone today June 28th, 2022 at 3:30 pm EST to resolve his concern and to provide confirmation of the removal of the contact. You ruined someone's day and made them terribly sad.I believe the BBB should look into their harmful advertising practices, as I doubt we are the only family receiving mail addressed to our deceased loved one about their own cremations. I received a call stating that I would receive a label to return the Urn and I never received it. We offer a full range of memorial gifts to help comfort and support those who are grieving a loss. We are confirming that as of today the information hasbeen immediately removed from our database and any future mail-outs lists generated moving forward. The removal of the contact from our database took place on June 17th, 2022. Marie is very helpful and also kind. He took his time and explained how the cremation process worked, what to expect, and when to expect it. Not sure how I return the boxes they sent and get my money back. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I guess when all you care about is the bottom line, this is what you get. I decided not to go with them since I obviously was just a number. John ** of National Cremation and Burial Society was very patient with me during the processing of my wife's body. Neptune Society spoke with the complainant again to remind the complainant where we stand in regards to her complaint. Share or Embed Cremation Society of America's homepage on everywhere. We created a strict set of procedures to ensure that The contract number is ************ and the amount is $3,211.12. I have called and left 4 messages with no response. I have requested a full ********************* since learning this & it has been nothing but voice messages, no follow up adn& as been misrepresented & not followed up on. Yes, I want to learn more about cremation options and Pre-planning. See details. Between the two of them, they made what was a very difficult situation into a more comforting one and assured us that mom was in good hands. A few days later I received two cremation boxes and read that the boxes were Over $700.00 each, This is not what I wanted so I called ******************* and canceled the two contracts within the 72 hour timeline to cancel. She tag-teamed us with Corinne who is equally amazing. The Cremation Society of America was fantastic. I have emailed and called and was assured this wouldn't happen again. I called numerous times and finally receive a voice mail back from *****, saying he is straightening it out (btw that was on 5/27and it is now 7/5). This was pouring salt in an open wound. There was no answer but National Cremation Service was able to leave a voice message this time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It was an Amazing job done by Amazing people! It was very unexpected. This is a formal complaint and cease and desist notice against National Cremation Service and any and all of its agents, affiliates, and associated businesses, organizations, and entities of any sort including, but not limited to, the source of their having our information. They took care of everything. Unsubscribe easily. Unsolicited, we just received a postal mailer from them advertising their cremation services, with our address on it, but addressed to the name of my partner's deceased father, who passed **** a year ago. Never got my name wrong and never called my mom my father!!! The complainant understood, accepted the resolution, and is satisfied. It's never easy to deal with a death of a love one but Amanda was extremely sweet and informative, kept in touch throughout the whole process and any questions, she's answered immediately through email. Thats why at CSA, we make the process as easy as possible. International Association of Better Business Bureaus. But no-one ever mentioned that, or would a knowledge it. You need to remove the name and address as requested twice before. I want to drive down there and drop off their boxes, but since no one answers the phone. Call 844-682-6800 24 hours a day, 7 days a week to speak to one of our . However, it should not have taken 2 months to process a simple cancellation of this service and the return of the merchandise. Being a 100% disabled Vietnam Veteran, I'm here to tell you, they could care less about you. We have caller ID, callnotes, voicemail, and NO, you LIARS, our voicemail box is NOT "full" as you FALSELY report to the BBB. The complainant has received the return label and understands that the refund will be honored once the merchandise is returned. It was founded in 1973. Sign up to receive our free weekly newsletter. When my mother passed away, we called and they were there within an hour. Mr. ****** does not return my calls . She called my mom, my father. I have been paying $50.00/month since 2017, with a few months of interruption due to COVID-19. They Answered all questions, took all calls, responded to all emails. The complainant has accepted the resolution. She sent me info that I went over and then I called her back two days later. I did leave her an informative email on the spelling of my mother's name. I want the $499.00 due to me. They were there. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); In a moment of pain, finding a company that makes the experience effortless is priceless. Patrick ** is the BEST!
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