Please call 1800 422 322 and press 2 (24 hours/day, 7 days/week, 365 days/year). Please note, the Registrar does not provide accommodation and is unable to assist with accommodation requests. Sydney NSW 2000 They're also able to make decisions on the spot about what needs to be done. refuges for women, children, men and families. 1. If you are not satisfied with our response, please advise us and we will organise to carry out an internal review. 2-24 Rawson Place Sydney NSW 2000 nswbuy@treasury.nsw.gov.au 1800 679 289 (International +61 2 . Service providers can make contracting complaints to DCJ about DCJ or about the services or management practices of an organisation funded by DCJ. Enter a postcode, suburb, town, or address to find a local housing office near you. Common complaints include: feeling unsafe. Your rating will help us improve the website. Home - NSW Ombudsman Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. You may need to show this to us if your complaint is not resolved. You can call us to discuss your particular case. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Once yousubmit your complaint, we'll email you a copy of it. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, what information you need to support your complaint. Most complainants who come to our office act reasonably and responsibly in their interactions with us, even when they are experiencing high levels of distress, frustration and anger about their complaint. . You will need to give as many details as possible about the problem that needs repairing when you call. All reports are treated seriously and managed in the strictest confidence. child protection services. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Rights and responsibilities. A contractor will contact you to make an appointment for an inspection and/or repair to take place. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. You can phone or visit any of our local DCJ offices. universities based in other states or countries for example, University of Tasmania. You can also complain to the AHO directly by contacting one of their offices or by visiting their . Housing and homelessness - Communities and Justice Complaints about an organisation funded by DCJ to provide services on its behalf, in relation to accessing a service, service delivery, or the organisations management practices can be made directly to the organisation in question, or to DCJ via theDCJ Your Feedbackwidget. The Registrars Guidelines for Managing Unreasonable Complainant Conduct may be enacted in these circumstances. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. You may wish to contact the Assisted Boarding Houses Team to provide comments, enquiries, complaints or feedback. We handle complaints about agencies that provide services to Aboriginal communities, such as: We have Aboriginal staff who assist to handle complaints we receive from Aboriginal people s . You can also complain to us directly if you dont feel safe making a complaint to the agency. Its website should have information about complaints or you can ask its staff about how to make a complaint. If you are not happy with their response, find out how to lodge a complaint with the Housing Registrar on their website. In addition, since mediation is voluntary, the business centre about which you are complaining will need to agree to entering into mediation. Your report is confidential and we treat it seriously. We promote awareness and understanding of the PID Act. We handle complaints about most NSW government agencies, local councils, as well as some community services for children, young people and families. 1800 422 322(9.00am to 4.30pm Monday to Friday)feedback@facs.nsw.gov.auPost:Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. If your complaint is referred to another agency we will notify you of this transfer. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. These types of complaints are called public interest disclosures and include: You can report serious wrongdoing to the person responsible for dealing with public interest disclosures in your agency. not knowing what support is available. Anyone who has concerns about whether a registered community housing provider is meeting its responsibilities under the National Regulatory Code can notify us of their concerns or make a complaint. Make sure you have a pen ready to write down the job reference number for your maintenance request. We can handle complaints about homelessness services run or funded by the government, such as: People with a disability receiving services from NSW government agencies can complain to us about those agencies. what you think should happen to resolve your complaint. For a step-by-step guide to making a complaint, seeHow to make a complaint. For example, if you want to make a complaint about public housing, contact the Department of Communities and Justice (Housing NSW). seek further evidence from you or the organisation about what has happened. The Registrar has a staff member designated for receiving and documenting all information, enquiries and complaints received, Information, enquiries and complaints can be provided verbally or in writing, Verbal complaints are written down by the staff member taking them, Written complaints are responded to as soon as possible, Complainants may get an advocate to help them when making a complaint, All complaints about community housing providers made to the Registrar's office are assessed and actioned accordingly, If the information or complaint falls outside the Registrar's jurisdiction, an appropriate referral will be made. Anonymous complaints will be registered and referred to the relevant area for review. Enquiries and complaints can be made by telephone or in writing. The Department's commitment to effective complaints and feedback handling is documented in ourManaging Complaints and Feedback Policy (PDF, 341kb). Contact us - Communities and Justice Housing Offices (DCJ Housing) | Service NSW Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. However in a very small number of cases some complainants behave in ways that are inappropriate and unacceptable despite our best efforts to help them. See Advocacy and Legal Services below. a preset menu that will direct your enquiry to the service you need including. An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations How to report maintenance issues and request permission for home alterations . See Appealing a decision by FACS below. Housing Complaints, Appeals & Feedback: Home In Place 1800 000 164(9am to 4.30pm Monday to Friday)complaints@facs.nsw.gov.auPost:Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131. Justice Health and Forensic Mental Health Network. What is your policy on complaints and feedback? One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. . We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Housing and property | Service NSW tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. We usually expect you to contact the agency with your complaint, before you make a complaint to us. Contact the Telecommunications Industry Ombudsman. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. if you would like your complaint to be handled confidentially. You can call us for advice about whether your issue is something we can help with. To ensure Service NSW handles complaints fairly, efficiently and effectively, we adhere to the Service NSW Complaints Handling Policy. If you're not happy with what the agency or service provider does as a result of our decision, contact us to talk to your case officer. We also support people with disability and Aboriginal peoples, and have information in easy English and other languages. TheDCJ Complaints and Feedback Management Policyaims to: Housing Contact Centre(client feedback option). If you contact us by phone we will endeavour to transfer your call to the relevant agency, or provide you with that agency's contact details. You need to give them a chance to sort out any problems first. We review the information you give us and decide what action to take. You can find descriptions of your fair housing rights in several languages other than English here. If you're an eligible first home buyer, you have the choice to pay an annual property tax instead of stamp duty. You can ask someone such as a family member, friend, or community worker to help you or to submit the complaint form for you. These resources may help you when dealing with councils: For complaints about the general administrative conduct of councils, councillors and council staff, contact the Office of Local Government. Housing and homelessness | Family & Community Services The law requires us to protect your personal information, and not to disclose it to another person or body except in certain circumstances. what happened after you contacted the agency. We will treat your complaint confidentially and seek your permission before telling the agency that we have received a complaint from you. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Complaints about social housing factsheet - opengov.nsw.gov.au NSW Ombudsman* Alternatively, you can ask the NSW Ombudsman to review your complaint. The Registrar does not have power to resolve disputes between individual tenants and their providers, such as disputes involving: These types of disputes are usually dealt with by the NSW Civil and Administrative Tribunal (NCAT). We can make inquiries with an agency if we consider there may be maladministration. Complaints and notifications are an important source of information and intelligence for the Registrar. The Housing Appeals Committee only deals with appeals about property modifications relating to disability and special needs - Appealable Issues. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. See Advocacy and Legal Services below. GPO Box 7057 The NSW Ombudsman aims to improve the way public and community services are managed by working with state and local government agencies, and some child and family service providers. how you would like us to help you provide feedback or make a complaint. For more information, you canvisit the Justice Legal website or theInformation and Privacy Commission website. Refer to our FAQ sheet, Complaints about other public sector agencies for information about the role of the NSW Ombudsman, information about the complaint handling process and how to make a complaint online. update contact details, including emergency contacts. Tenants have a right to the peaceful enjoyment of their home and an obligation to abide by the conditions of their tenancy agreement. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. You can still access up-to-date, reliable information on the existing Department of Justice websites. Our customer complaints process explains how we manage feedback. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. We'll also ask you to upload documents to support your complaint. However, if you find it hard to work out how you can make a complaint to the agency, you can contact us and we will help you - see Get help making a complaint. Antisocial behaviour in public housing - Family & Community Services Community Justice Centres provide free, voluntary mediation services, to help people understand each other's point of view and work together to reach an acceptable agreement. Aboriginal people can apply for housing and access work and study opportunities, Learn about your rights and responsibilities as a tenant and request help with your home or tenancy or find out more about management transfers in some areas, Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy with DCJ, Factsheets about applications, eligibility for housing assistance and tenancy matters, Policies about applying for housing assistance, including private rental assistance, and for social housing tenants, We're changing the way social housing is delivered and how we respond to homelessness in NSW, Resources for affordable housing, community housing and specialist homelessness service providers.
State Journal Obituaries Springfield, Il,
Tucker Carlson Full Show Last Night,
Ego Lb4800 Vs Lb5300,
Henderson Middle School Shooting,
Articles D