I could not have worse things to say. Its dishonest. I repeat we would have kept saying no, but having an "independent broker" begging us for weeks he so desperately needed was the tipping point for us. Get buying tips about Timeshares delivered to your inbox. They said they would do an equity research of our t.s. The horrid sales people kindly let us know that we didn't buy what we originally thought but that we could cancel the contract if we "upgraded" purchased a new contract. Another thing they sell you on is Vida Dollars. Jeff Nicholson, PhD, PA-C jeff.g.[protected]@gmail.com. Who knows if that is true either? VIDA Vacation SCAMS. Thus we contend the contract you mention is invalid. But the Mayan colludes with brokers as we mentioned then they stand there with their hands up saying they have no responsibility here. Otherwise known as Grupo Vidanta, the company launched a luxury vacationing club called Vida Vacations in 2010. I urge The Grand Mayan to do the right thing. We were glad to get back to our cruise ship and sail away, way away. The customer service department has resolved our complaints and we now wish to retract the above statements. Vida Vacations offers its customers a global concierge surface to help travelers plan their travels across the world. The cheap weeks have horrible options for hotels (a weird amount of them are in China??) My mother is retired and is living out of his pension, part of her money went there. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. So basically the cost would be under 7, 000 dollars. I have sat through sales pitches on timeshares, travel clubs and the like my share of times; but this one was over the top. Previous review. Not only would they not provide a full refund, paragraph 6 requires a transfer fee equal to 10 current usage fees in order to sell the contract to another party not family. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We are seeking to widen the the reach of our message. Vacation amenities: I've purchased my timeshare 3 years ago, and it's been impossible to get out. Our members love all the amazing experiences and exclusive benefits that they enjoy through Vida Vacations. You seethis company preys on people like us who have a very hard time saying no to the sales lady who went on and on about her 2 boys with no dad. We wish to retract the above post. 29 Staples St mayan palace continues to refuse full refund! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vida Vacations. Fraud: If one person knowingly made a material misrepresentation that the other person reasonably relied upon, and disadvantaged the other person. We wish to retract the above post. Customer Service department has addressed our issues satisfactorily. Yes, our fault in the first place for purchasing, but according to our contract, we had 5 days to rescind. You can't claim to be legitimate when you allow your sales teams to do what they do or have done. There office customer service and accounting team have no record of this. Jeffrey and Pamela Golarz What they deem a good faith offer is a one-sided, benefits Vida only option that is unacceptable for me. Upon checking in at the resort, my wife and I were approached to attend their t.s. Vida Vacations sells "right-to-use" (RTU), unless you actually purchase a condo outright. 800-366-6600 (From Mexico) I also asked for a copy for our records. Founded by Daniel Chavez Moran in 1974, Grupo Vidanta's headquarters are in Nuevo Vallarta, Nayarit, Mexico. Since I speak english the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 3yr old son who needed to be taken care of and also to read a contract in english meanwhile be holding a verbal conversation in spanish. When we got back to our room and the broker called us anxious to sign us up which made us feel like there was a genuine need for rental weeks and we signed up. This entire contract was achieved via lies and deception. You can't have it both ways, you can't just tell the truth some of the time and claim to be legit. We would like to further investigate your claims and clarify our policies through direct dialogue. Everything sounded great but their prices were very high so we said, no gracias. These timeshare salespeople have not been honest with us! What are the facts on the 10 and 100 year contractsafter 10 years what happens to the 100 year units? @vidavacations.com, @vidanta.com, @grupovidanta.com, @vidantacruises.com, @vidantagolf.com and @vidapayments.com If you require further information, please contact us on any of the toll-free numbers listed below. Christie. Vida Vacations phone number +1 800 292 9446 1 0 Vida Vacations website www.vidavacations.com What is Vida Vacations's email addresses? This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. That is when the presentation began to focus in on our Club Intrawest property. 800-964-7246 (From Mexico) After about seven hours traveling we were met at the airport in Cancun by some saleswoman misrepresenting her intention. I would like to add our experience to the reviews we read about on this site. Emily at Emrealtyflorida.com, Desired outcome: I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust. Consumers want to see how a business took care of business. The Customer Care Center is now open Monday to Friday 9 a.m. to 8 p.m. and Saturday 9 a.m. - 3 p.m. CST. That being said and as stated in your contract, remember the company makes no representations regarding the market for vacation ownership rentals or resale, nor recommends buying this product for rentals, resale or investment. Thats why we offer a diverse selection of resort hotels featuring their own unique luxury experience. As we mentioned before, Vidanta Vacations (Vida Vacations) has timeshare resorts in Vidanta Cancun, Acapulco, Puerto Vallarta, Nuevo Vallarta, Mazatlan, Los Cabos and Puerto Peasco. A material misrepresentation is an important untruth. Well to my dismay, I was scammed out of $7, 000 in that very meeting. My husband asked for a spanish language contract which he thought was the law! View all Vida Vacations reviews & complaints. There's no question they know their sales teams say whatever they have to to make the sale (they actually think they're creative and legitimate) and they(Ownership/Management) some how justify supporting this. How BBB Processes Complaints and Reviews. They "gave us a bonus of entering the Ambassador program that would help pay, but found out this was also a skam. My case is no different then the many, many victims who have posted here and other complaint sites I fell for the rental/resale scam. The grounds were beautiful and impeccably maintained, landscaped, etc. He said it would be easy to liquidate at the lowest price of 19, 200 dollars. The seller then proceeded to tell us that we could exchange with their program for city locations at a very low price of 299 dollars for the week. Vida Vacations Selling Deeded Timeshare? The free stays theyll pressure you to upgrade and spend an arm and a leg to do it. Submit a complaint and get your issue resolved. RUN!!! Things at one pointed nonetheless sounded good; and I actually initially put a deposit down on one deal. When we asked for a spanish language contract they said that they did not have one, when we called to cancel the contract they said that consumer law only gives 5 days to cancel BUT NOW I FIND OUT THAT CONSUMER LAW ALSO SAYS THAT IT IS ILLEGAL TO NOT HAVE A SPANISH LANGUAGE CONTRACT SO THE COMPANY MUST REFUND OUR MONEY. they recomended we call Global golf conections, in which I made two calls during the holidays. We bought on October 3, 2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. I am so upset that we trusted them and should not have, this has become a nightmare and what worse timing than it being the Christmas, new year holidays! They are masters of deception and we need someone who has more knowledge of the situation. Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. If you attend breakfast your salesperson joins you for breakfast then takes you to the isolated sales area, note, no guest WiFi access. All Rights Reserved. As incredible as it sounds it's true. You can find better hotel deals searching online on your own. We could get up to $5000 a year if all 10 are auctioned off and any money collected gets put on a Vidanta visa which we would collect when we go on a vacation at a Vidanta property. Hi BBB: I followed up with Vida Vacations regarding this matter that all monies paid by me were applied to the previous contract (prior to the upgrade and revised contract) to pay in full the balance previously owed. This would likely take eight months to two years of hearings to conclude, some of which would require the plaintiffs attendance. It began with a sales presentation from Vidanta Resort of Puerto Vallarta. Our Destinations Vidanta Destinations We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet your specifications. We understand that if we take it upon ourselves and seek out rental brokers and get no results that's our fault. We signed a new finance contract and paid a new down payment. That is not how it works. Thanks for your response. Elvira. We have made numerous attempts to contact them over the phone and via e-mail and have either been totally ignored or been told the "responsible person" would get back to us in a few days. Ms. Rose I urge you to reconsider. If you buy a Grand Mayan unit (the previous owner has upgraded -- thus their Grand Mayan unit becomes available), you CANNOT upgrade to the Grand Luxxe (unless you agree to a Members Update Presentation). was worth 42, 900 dollars if we were interested in signing it over to them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. What we wound up with was a hotel unit and 50 HSI breakaway weeks. The worst of the worst of the worst timeshare you could possibly imagine. I am trying to cancel this rental reservation and reclaim my wired $7,755.00 and absolutely no one at Vida Vacations can help. Call us today. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do - but they are very sneaky when selling this to you. Vidanta is a Mexican corporation that owns hotels, resorts, cruises, a private international airport, and other vacation experiences for upscale travelers. Welcome to VidaOwners.com, the web site for rentals of Vidanta Resorts' luxurious vacation properties. We feel that we were frauded for their gain. Hiding negative complaints is only a Band-Aid. Youre basically spending thousands of dollars for access to something Expedia could give you for free. We tried to search reviews, and their internet services seemed blocked. They came back with a document, that showed our t.s. The plaintiffs in the class action lawsuit filed against Vida entities and Vida's then-CEO further allege that Vida Longevity Fund offered and sold securities to investors through the use of . Vidanta Resorts, also known as Grupo Vidanta, is possibly the leading resort developer in Latin America. Now it would cost almost 400 dollars to liquidate it. Company Phone: +523222264000. It may or may not occur that the timeshare weeks are rented since the agencies do not buy them back from us in the beginning of the year as the sales representatives said. I asked for my credit card and ID back Took over an hour to get my ID and credit card Kept sending us to different floors, buildings finally I said if I do not get my credit card back Now I am calling the police. Sales person told me to put my offer in writing. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. When vacationing in May 2018 at the Grand Lux in Neuvo Vallarta, my mother and I attended a pitch so we can get various discounts through the stay. He went on to show us a document that said Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales that ocurred in the last 12 months of the same exact Club intrawest timeshare. We Share your photos and videos with others to prove the truth of your words. Due to the facts weve presented this is the only conclusion one can draw. PLEASE HELP AS I CAN FURNISH ALL PROOF OF DOCS and contact telephone numbers. I have owned for 15 years and met many owners. On Wednesday, the city voted . They said that their concierge would handle everything, all reservations, with the exchange companies. Unfortunately I own a Mayan artifact of their deceptive past. Copyright 2023 Consumers Unified LLC. Alex Offered exact same deal as sales force. I was skeptical and asked how we could be sure that these figures were correct and not just typed up and printed out. He said yes, all of these would be available at $499 per week in Lucerne, Switzerland. Is this class action suit going forward? We told the seller that we are not beach people and that our visits to Mexico was mainly to see family. connected to all exchange companies, even small luxury hotels. And Vidas position Ms. Rose is that was a mistake on her part? My experience with Vidanta Nuevo Vallarta is pretty much the same as the others. It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge. Great employee treatment: My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. If we understand you correctly you're saying that Vida sales reps can misrepresent your product to unsuspecting clients tell them whatever is needed to achieve the sale, and Vida policy is that this practice is within legal bounds and Vida will support this duplicitous way of selling. The company offers real estate interests in 15 resorts in Mexico. join me in another class action! Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio They essentially are saying "hey, it's not our fault you were *** enough to believe our sales team". That was a big mistruth! That is when the presentation began to focus on our Club intrawest timeshare. 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries). Several sale representatives came to the table offering deals starting at $40K and went as low as $7000. this was not what the sellers told us. Boasting high-end amenities, comfort-filled accommodations, and the best service in Mexico, there's nothing quite like a vacation with Vidanta. Hopefully, this helps someone save their money. I just found out that club freedom is another type of luxury timeshare with prices out of my pocket. We have seen online after speaking with mexican government agencies that ALL CONTRACTS IN MEXICO MUST BE IN SPANISH FIRST, AND THAT THEY CAN HAVE ANOTHER LANGUAGE TRANSLATED BUT IT MUST BE IN SPANISH AT LEAST. When they made the circle their exact word were "this is what you get". The hotel isnt even that nice and everything they say in the meeting is misleading. BBB Business Profiles are subject to change at any time. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. We are so upset that we trusted them and now realize we should not have. I couldn't find the list in my paperwork so I called back customer service and they sent me a list of brokers. One gift is an access to a "Priceline" type booking service and the other gift entitled bookhawaiicollection.com could not be accessed. We're backsorry to bother you all with our sad story but we won't let Vida do what they did and just say too bad, so sad. I am so disappointed in the whole experience. Customer Support Representative. During the signing we found out that the Grand Mayan company did not sell our Club intrawest t.s. And you also won't get your money back. I can attest that what we experienced was pretty much the same of the many previous reviews posted, except we did not buy, fortunately. We will never go to a timeshare presentation again in mexico which is a shame since my husband is mexican and we did not want to own in mexico. We went to presentation on 4/27/16 for the timeshare resort in Nueve Vallarta. They include offers sounding too good to be true, well we are finding out the hard way that NOTHING so far has come into fruition. We were verbally told that I would be able to get everything that the platinum package provides but they omitted to tell us it would cost us an additional $3000. The company offers real estate interests in 15 resorts in Mexico. If you were SCAMMED at VIDANTA Resorts, this is the PAGE for you. So, thinking it was a good deal I bought it. Ms. Rose I urge you to reconsider your position, Ms. Gines, Vida sales reps trained by Vida management conned me into believing that rental income from this purchase was a certainty, and I believed them. To allow an example, I asked him to show me Lucerne Switzerland for August 2023. Thank you, you have successfully subscribed to our newsletter! . I started contacted Ms Rangel to activate my Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. Its sleazy. If you have a $150, 000 RTU equity and you want to buy a $400, 000 condo you would only be able to apply $80, 000 of your equity. P. Vida Vacations will claim anything just to not let you go, though now there are many websites and forums where you can inform yourself and avoid getting scammed. 7 weeks- 2 red, 2 holiday 4 international weeks When I questioned this I was told I was wrong by Another person, manager. The major selling point was that we would transfer the deed to our present timeshare to primarily avoid the $2000 in yearly fees, but in actuality they do nothing with this time share.
