Yes you pay for the Roaming country Inbound Part of the Call. If you have O2 Travel Inclusive Zone included in your tariff then youll get a daily allowance of unlimited texts, minutes, and data roaming in 27 of our international O2 Travel destinations (Zone 1) which includes the USA, Australia and New Zealand. If you are an O2 PAYG Customer then Roaming is activated automatically as you can only spend what you have in Credit. If youre on Pay As You Go, you can get our O2 Travel Bolt On for 1.99 a day in selected destinations. Otherwise, we may charge you for using our services. It can take up to 24 hours for O2 Travel to be enabled on your account so its best to opt-in before departing on your trip. ** New Update 21st Sept 2015 **, A Guide to Deal with Spam/Scam Calls and Text, Guide: Connecting your Samsung Smartwatch, Conference Calling Hints and Tips - Avoiding Call Charges, Tips to avoid unexpected charges on your bill, O2 Contract with O2 Travel Inclusive (75 Free Countries) and (33 x 4.99 per day Countries). If you choose to remove the 120 cap, you'll be charged the per-megabyte rate for the country you're travelling in. Three roaming activation Sky Mobile. Turn on Airplane Mode for about 30 seconds. In this article, well review the O2 Travel offer including the countries where youre able to use it and how much it will cost. On selected Pay Monthly plans with more than 10GB of data per month, O2 offers international roaming at no extra charge in a further 27 destinations outside Europe. If you go outside the European zone, you will have to pay 4.99 per day for the service. Perfect for travelling outside Europe. What you may not know is that when the phone is authorised to use the Roaming Network, It is given a temporary allocated foreign number of the country you are visiting. Thats why most people consider O2 a pretty good service, and they are working hard to be better than the competition. Asiana Airlines in-flight mobile phone network is available on flights from its Seoul hub to China, Japan, Philippines, Singapore and the United States. O2 Roaming Germany service. Once these changes are completed for you, youll be able to select Use my allowance in My O2. The destinations that are included within the O2 Travel offer depend on the type of price plan you have: * Selected Pay Monthly price plans taken since the 28th March 2019. Customers can choose an O2 Extra such as six months of Disney +, Amazon Music Unlimited or 12 months of Audible or Amazon Prime Video. Wherever you fancy going in our Europe Zone (40+ destinations), you're free to call, text and use data just like you would in the UK, subject to a roaming limit. International Roaming usage charges will be applicable based on the location where you are travelling in, the roaming network used and the kind of usage (Outgoing Local, Call back to India, Outgoing International, Incoming Calls, SMS & Data). With selected O2 Refresh and selected O2 SIM only plans, you will get the O2 Travel Inclusive Zone Bolt On for free, which allows you to use unlimited data, 120 minutes and 120 texts in 27 international destinations outside the EU. For instance, customers travelling to the USA will be charged based on Eastern Standard Time as thats the time zone used in Washington DC. How does Roaming Work? Usage beyond the daily limit of 120 minutes and 120 texts is charged at O2s standard international roaming rates. O2 offers only one method for people to activate the roaming service on their phones. Options. You still have items in your basket. If it doesn't, call 1780 free from your mobile or +44 7802 090 100, and we'll text you the right number to call. If you exceed this limit, you will be charged 3.50 for each additional GB you use. O2 confirmed the phone had connected to AeroMobile, which uses a Norwegian mast, and that she should have received a text alert. You can use your regular allowance for free within 48 European countries, with a data fair usage policy of 25GB per month. Youll need to buy a data roaming Bolt-On to continue using data. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822), Enter your mobile number below and we'll send you a code, If you've not received a code after 10 minutes we can. Unlimited minutes, texts and all the data you need, every day you use O2 Travel. We also share information about your use of the website with social media, advertising and analytics partners. But dont worry, they arent as high as someone might expect. Youll get an allowance of unlimited minutes and texts, and a data allowance (theres no upper usage limit, but speeds may vary). If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them. Scheduled transatlantic routes between Ireland and Orlando, Chicago, Boston, San Francisco, Washington DC, Newark, Los Angeles, Miami, Seattle, New York and Toronto. Virgin Mobile and O2 phone users will not face roaming charges following announcements by other networks to reintroduce extra fees after Brexit. When you use data in our Europe Zone it will come out of your allowance, just like it would at home, subject to our Roaming Limits. Q) Why are inbound SMS free when Im abroad? Take a look at our useful self-help guide. It might not be as good as other companies, but it is still quite useful. It gives you unlimited minutes, texts and data roaming in 27 destinations outside Europe. Then turn it off again and let your iPhone automatically select the best network. We have mentioned several times that O2 is available in the whole European continent, and thats right. Using your monthly data allowance whilst in our Europe Zone. So if you buy one of our Big Bundles, your minutes, texts and data can be used in the UK and the rest of our Pay As You Go Europe Zone. Youll automatically be charged 6 for each day you use data, minutes or texts within one of the 104 qualifying countries. How can I setup my phone to roam with O2? This will stop you from using anything outside of your monthly allowance unless you buy a Bolt On. If youre joining O2 to take advantage of their O2 Travel offer, its a straightforward process to keep your current phone number. If you want to re-apply the 120 data cap when you're back in the UK, contact us. This funds the production of our content, keeping the website free for everyone to use. If your UK monthly data allowance is over 25GB, you'll have a Roaming Limit of 25GB when roaming in our Europe Zone. Find out which countries are included. If youre using your allowance for free within O2s Europe Zone, you cannot exceed 25GB data per month, even if your plan gives you an allowance greater than 25GB per month. SAS operates connectivity services on domestic Scandinavian routes and long haul flights to the USA, Hong Kong, China and Japan, New Delhi, Mumbai AeroMobile services are available on routes to and from Singapore including London Heathrow, Hong Kong, Australia and Tokyo, Swiss operates connectivity services on domestic Scandinavian routes and long haul flights to the USA, Hong Kong, China and Japan, Scheduled routes to South and Central America including; Brazil, El Salvador and Mexico, New Delhi, Mumbai, Chennai The service is available on flights from Turkish Airlines Istanbul hub to various long-haul destinations, Uzbekistan Airways offer AeroMobile services on selected flights to destinations including Europe, Asia and USA, New Delhi The service is available on selected flights from Manchester and London Heathrow. You can use your allowance for free within the EU with all O2 SIMs. O2 takes a slightly different approach, with 'O2 Travel', which covers 63 additional destinations outside Europe. Receiving calls and texts in our Europe Zone. New Delhi, West Bengal AeroMobile services on selected flights to global destinations from its Dhaka hub, Connected flights will depart from Cathay Pacifics Hong Kong hub to destinations including Bangkok, Singapore, Osaka and other long-haul destinations, New Delhi EgyptAir offer AeroMobile services on selected flights to Europe, USA, Canada, South Africa and Asia, New Delhi, Bangalore, Chennai, Mumbai and more AeroMobile is available on over 300 flights every day, to and from Dubai, New Delhi, Bangalore, Chennai, Mumbai and more AeroMobile services are available on flights to and from Abu Dhabi. ** Please read the following amendments to the article that allows for EU Roaming changes on the 15th June. Were making some changes to improve your experience. However, excessive usage may see your data speeds temporarily restricted. Track your usage, check your bills, upgrade and more. Accidental roaming occurs when you're in an area close to a national border and your phone picks up the network across the border. Read about the details here. Calling 901 as usual works in most countries. Your data (subject to a roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home. Yes, if you go over your allowance or Bolt On allowance, you will be charged the out of plan rate for the country you are in. For customers with an O2 mobile broadband plan, the O2 Travel offer isnt currently available. The Person who is Calling or Texting you from the UK. Does O2 have a fair usage policy when roaming? Your usage of European roaming is subject to the fair usage policy described here: the most important being that it should only be used for periodic travel, like holidays or short breaks. The selected plans include more than 10GB of data per month and exclude 30-day SIM-only deals. You'll always get the same price (or better) than if you went direct. To enjoy Wi-Fi Calling benefits, enable Wi-FI Calling on your device. We are using cookies to give you the best experience on our website. Additional resources: Roaming How to use your smartphone overseas Using your mobile abroad Back to FAQ page Home About Disclaimer Privacy Site map Additional resources Contact Link to us Share Tweet LinkedIn Email this page However, download speed limits still apply when youre travelling to countries outside of Europe. See below for more information. Sorry, we dont recognise this number. If you're travelling in selected countries in Europe, your allowances and charges will work just like they do in the UK. For low to moderate IR usage across all countries, IR Pay Go service is recommended with rates starting as low as Rs.2 per min. Does anybody have a link to an up to date list of partner networks that O2 has roaming agreements with? Uswitch Limited is registered in England and Wales (Company No. Making calls and sending texts within our Europe Zone (excluding the UK), to any other country in our Europe Zone (including the UK). Which destinations are covered by O2's free roaming policy? If you go over your total monthly data allowance in our Europe Zone, you'll need to add a Bolt On to keep using data - the options and cost are the same as if you were in the UK. It is simple, and it can be done within a minute. Subject to a Fair Usage Limit. This amount can be very expensive, so make sure you plan ahead to avoid any unwanted charges. Well send you a series of messages while youre travelling to make you aware of your roaming options. New Delhi AeroMobile services are available on international flights, to destinations including New York, Miami and South America from Alitalias hub airports Milan and Rome. 24.90: Zone 4: This zone includes a connection to networks and services of specific providers of international services of electronic communications. Data usage is free under Unlimited IR Pack users however charged for customers using IR Rs.1101/Rs. We use cookies and similar technologies. Whether youre on a Pay Monthly or Pay As You Go plan, find out how much youll be charged for international calls and texts. Audio and video streaming optimisation are in use. Well also look at data speeds when abroad, the fair usage policy on O2 Travel and alternative roaming offers from other networks. Just sign into My O2 and add the Bolt On to your account. If you move to an eligible tariff, the Bolt On will be added automatically, and youll be able to use your O2 Travel allowance in our Inclusive Zone from your next bill date. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). So this is where Double Charges apply. All Pay Monthly and Pay As You Go customers on O2 can use their normal UK allowances when travelling in Europe. If youre on Pay Monthly, you can still get our full O2 Travel Bolt On for 6 a day in selected destinations. Instead, you can purchase the similar O2 Travel Bolt On, which covers 104 international countries for 6 per day. The following destinations form our O2 Travel Inclusive Zone: We cover roaming in our Europe Zone as part of our phone tariffs. The O2 Travel Inclusive Zone Bolt On is available for free on selected O2 Refresh and selected O2 SIM only contracts. (You IMEI number of your phone is also sent to verify its not the Stolen / Missing Database as well), The Foreign Network will take details from your Sim card and go back to the International Centre and check if O2 has an agreement first to use the Network and then if the Sim card is activated to use the Roaming. It will provide 120 minutes that are restored at the end of each day, and if you travel inside the European zone, you will have access to your local phone calls plan. You must be a registered user to add a comment here. If you dont have O2 Travel Inclusive Zone included, you can add the O2 Travel Bolt On and get unlimited minutes, texts and data roaming in 63 destinations worldwide for 6/day. Track your usage, check your bills, upgrade and more. Yes you pay for all of the Call. But if you use all your UK data allowance when roaming outside in the UK, youll need to buy a data Bolt On if you want to keep using data. Which destinations are included in our Inclusive Zone? By clicking Accept, you consent to the use of cookies. Broadband, mobiles, banking, insurance and energy utility comparison. Which tariffs are eligible for O2 Travel in Inclusive Zone? Your data (subject to a roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home. You'll be charged our standard rates if you don't have any of our O2 Travel Bolt Ons. And if you add a Bolt On in the UK, youll also be able to use it in our Europe Zone. Since the UK left the European Union in January 2021, UK You can still use data if you reach our Roaming Limit, but youll be charged at 3.50/GB. Q) Why am I charged twice for Voice Mail Messages? The fair usage policy depends on whether youre travelling to another European country or to a country outside of Europe. We're the only major network that isn't bringing back EU roaming charges for up to 25GB. What destinations are included in our Europe Zone? IR 1101 Pack Applicable in 111 countries, IR 1201 Pack Applicable in 170 countries, Unlimited IR Packs 3 validity options, applicable for 22 countries. What are the benefits of IR 1101 pack vs IR PayGo Rates? If youre travelling to Guernsey, Isle of Man, Jersey, Monaco or Switzerland, you can stay connected with O2 Travel. Use of our services in our Europe Zone is subject to ourfair usage policy. The O2 Travel Bolt On is available to all pay monthly customers for 6 per day and works in 104 international countries. It's free to sign up and we'll only charge you for the days you actually use data, minutes or texts while you're away. Take your plan abroad Travelling to Europe? Or you could. Order by midnight for free next working day delivery. Which destinations are in our Europe Zone for Pay As You Go? Or you can choose to roam at standard international roaming rates. This means you can use up to 25GB of your allowance at no extra cost. The 4.99 O2 Travel offer isnt available to customers on O2 Pay As You Go. Making calls or sending texts to premium rate numbers, directory service numbers and some non-geographic numbers (which can vary over time). Roaming is when you are no longer on your home network. Before you travel, you'll need to make sure you know your PIN.
