#wsite-content h2.wsite-product-title {} We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Wed like to take this opportunity to wish you success in the future. I also contacted the help line and was sent a link to help me create an account but this still did not work. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Also, for some of our insurers we may receive a profit share payment if they }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. There was a slight downside of having to wait for about 10 minutes. The process to get the policy on my smartphone is too convoluted - passwords etc. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. .wsite-footer blockquote {} Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot if(document.createEvent && document.addEventListener) { Your agent was fine, but your system baffles me. Have a fantastic holiday. Having problems? I dont know what Id have done without them. However, if you'd rather complain directly, you can use the above address to contact Staysure. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. #wsite-title {font-size:36px !important;} Get started with your Free Employer Profile. Have a fantastic holiday. your insurance policy. Application. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Verification can help ensure real people write reviews about real companies. Have a fantastic holiday. Customer Service Representative interview process at Staysure. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. We also ensure all reviews are published without moderation. The team leaders judged me not being in without any understanding. Warm regards,Siobhan. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. a:link, Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. .blog-header h2 a {} Wife initaily refused to go but i pursuaded her to go if a friend could take my place. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. _W.customerLocale = "en_GB"; #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Warm regards,Ross. Happiness score is 39 out of 100 39. } Filter. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. - Calling from within the UK: 0333 014 4512 Lack of direction from middle management and above. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Staysure is a good place to work, the training is good. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. } Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Outright being lied to didnt help either. _W.isCheckoutReskin = false; Finally I started a new booking and was successful in receiving a quotation which I accepted. Will definitely be dealing with Staysure in the future for my holiday cover. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Learn more about Resolver Pro and how to claim your business. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Isla Graciosa, 1 My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. left: 0 !important; https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Thanks for your feedback. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I always use Staysure for holiday insurance. If youd prefer to speak to a member of the team on, please call us on: I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. .wsite-button-large .wsite-button-inner {font-size:14px !important;} The calls are non stop , its very busy and mentally exhausting . Clear All. One rule for one employee and another for another. Staysure Travel Insurance Reviews | Read Customer Service Reviews of As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. - Sunday: 10am - 4pm. Theres no jargon in our rights guides. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. your insurance policy. We are remunerated by commission for the arrangement, service and renewal of Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Check out what 241,874 people have written so far, and share your own experience. Dear David Clark,Thank you for your 5 star review. (function($) { The process took 1 week. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv The operative on the phone was superb and I thank her for guiding me so expertly through the process. } Monday to Friday: 8:30am 8pm | Read 199,981-200,000 Reviews out of 200,383 . Have a fantastic holiday. No progression here unless your good friends with the senior management. Were sorry that you did not enjoy your time with us and we wish you success in your future role. .fancybox-title {} Thank you for your positive comments regarding our training team. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. We were devastated as grandchildren had been couting the days down. Send your complaints and reviews - and we'll publish the best, and worst! achieve performance targets across their product portfolio. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Staysure Complaints Email & Phone | Resolver UK We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Policy purchased, but I am not happy. Here are 8 tips for writing great reviews. If you want to claim on your policy you should contact the If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Thursday 29 December: 8:30am 8pm Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Worked for this company and had a bereavement. Staysure is a trading name of TICORP Limited. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. 28703 San Sebastin de los Reyes Have a fantastic holiday. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. I was trying to pay for a quote with them kept waiting for over a day to pay. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I was really impressed how EASY and QUICK to claim and get the money back. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Staysure. .mobile-nav .icon-caret { I hope my friend who recommended me gets her 10 bonus !!! If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm My mother was diagnosed with terminal cancer after taking a policy out. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Staysure Job security & advancement reviews - Indeed Thanks for your feedback. } Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. Staysure Interview Questions (2023) | Glassdoor A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. In the end left the company with 66 pay in a cost of living crisis with child. Saturday 24 December: 9am 3pm Fantastic service with a lovely consultant. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} .wsite-menu-default a {font-size:16px !important;} Then there was pressure to involve fiends to purchase Staysure insurance. This place has lost all hope. What a get-out-of-jail clause that is! Wishing you all the best for the future. Simply go to the My Insurance section and choose which policy youd like to email to yourself. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { #wsite-content h2.wsite-product-title {} Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. You can email us at info@staysure.co.uk We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We use dedicated people and clever technology to safeguard our platform. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . .fancybox-title {} Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Staysure Expat, People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Warm regards,Ross, Information provided by various external sources. Have a fantastic holiday. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Its quick, easy and totally free. ) Was put on a call back BUT this never happened. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. It should be made more simple. Instead, theyre full of the info you need to get things sorted. policy. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Kind regardsSophie. .galleryCaptionInnerText {} - Saturday: 9am - 5:30pm If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Have you been complained about? After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. It was my aunty and they told me its not compassionate. Last updated: 16 November 2020 span.icon-caret.is-active svg { You deserve to be treated better especially for what youre getting paid. If youd prefer to speak to a member of the team on, please call us on: process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Dear Mr Brennan Thank you for taking the time to leave a review. Absolute despicable bunch of cowboys. a:visited, Thank you. your insurance policy. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. var ASSETS_BASE = '//cdn2.editmysite.com/'; Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. - Monday - Friday: 8.30am - 8pm If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. I should have asked for the policy to be posted to me. and make your voice heard. Dear Anne Parry,Thank you for your 5 star review. The People Team. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. initEvt.initEvent('customerAccountsModelsInitialized', true, false); You can be certain that youre talking to the right person at the right time. a:hover, .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Resolver is a totally free service that you can use to complain effectively. Existing Travel Insurance - Staysure By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Despicable service from dishonourable people. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Warm regards,Ross, I have had holiday insurance with you for a couple of years. Your Staysure Reviews. The calls are non stop , its very busy and mentally exhausting . 2 Staysure Customer Service interview questions and 2 interview reviews. HR Director. 2023 Resolver Consumer Online Limited. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Therefore i lost out on the deal. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. PDF Terms of Business Know your worth dont let money make you settle in a job who doesnt care about you. Jo Phelps Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Thank you for posting your comments. Date of experience: March 13, 2016 .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Most of the time the customers were great and easy to get along with. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. 'active', If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My mum had a fall abroad and broke her neck. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. function initFlyouts(){ Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. ERGO Seguros de Viaje .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. I will only use them in the future. Thank you. Staysure hiring Customer Service Insurance Agent in Northampton Weve helped millions of people find a resolution. initPublishedFlyoutMenus( Contact us about your Expat Policy | Staysure Expat Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Staysure complaints & reviews | A Spokesman Said
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