Use this when: - you'll all stay together at the same address for the entire quarantine or isolation period and - you have their permission to collect and share this information _____ Ex: near the end it mentioned having to do something in Canada in one area but wanted me to fill in the United States of America as my place of originating or citizenship although I did not understand what your application wanted. Then confirm "Reset Network Settings". nini, September 10, 2022 in Princess Cruises. Do we both use the same scan which I received. Follow the ArriveCAN iOS app troubleshooting guide Here . Pulling issues faced by users like you is a good way to draw attention of ArriveCAN to your problem using the strength of crowds. Kurt. I reinstalled app and got same results. I cannot understand why this problem happened. Air Travel. *BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. Can I cross or get arrivecan a different way ? And then a screen says that I am not elgible to enter Canada. I think it's up to each one of us to personally take responsibility for information.". They may be using the data for other things as well that we don't know about. Note: I got both (Code PF - The request timed out.) I was not feeling well so I stayed another day, now it won't let me log in to complete the ArriveCan as I am able to go home today. OjisanSeiuchi 1 yr. ago That error affectedabout10,200 people. Immigration legislation and practices continue to change frequently amidst the COVID-19 pandemic. Still not sure of ArriveCan rules. If you are accepting of ArriveCAN to fly into Canada why do you consider it lunacy to use it on a cruise that enters Canada? [emailprotected] Tried to reset password again several times. It is actually for the return. Should I wait until Sept. Or is there some way to jump start this. Stuck at 0% and Please wait this is twice. That doesn't make sense to me at all. There are three categories of information that are each required to be submitted through the ArriveCAN app. He can be reached via email darren.major@cbc.ca or by tweeting him @DMajJourno. Get a free Virtual Credit Card to signup for Subscriptions. When i get to arrival date i get 2 options 2025 or 2026 i am arriving Vancouver by cruse ship on the 18 may 2023 and departing on the 22 May 2023 by air. ArriveCAN now includes the new, optional Advance CBSA Declaration feature for travellers arriving at selected Canadian airports. Make sense? I was not told at the border that I should be in quarantine or anything similar. Watch this full and let me know what you think about it Updated Disclaimer: All videos are my personal views and opinion, they should NOT be considered as legal advice. Well be doing those Saturday morning with telehealth monitoring. Zero luck getting logged in through the App or the website. Still hope to meet you on a ship some day. You say that the correct passport number starts with a "C," but mine starts with an "A." I have been trying all evening to log into my Arrivecan app. I am not receiving a verification code, to be able to enter a new password, as I have forgotten my original password. The internet connection is fine, and everything else is working well. Now the app says "Loading. I called the help line and was informed that many other people are getting the same error message and the emails should be ignored for now. Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. A federal government website warns that "if you don't submit your travel information and proof of vaccination using ArriveCAN you could be fined $5,000." Asked Monday whether those fines will. I keep getting a submission failed. ArriveCAN on the App Store Date is setted right so what i can do to change it..time is now 09.05 even i get to Montreal 2.9.2022 23.05. i have all info about flights and covid proofs in the app. The submission made for boarding is used. I have your answer. Notice: As of October 1, 2022, ArriveCAN no longer collects personal health and travel information on behalf of Public Health Agency of Canada. I have clicked about 15 times for an email so i can change password. If I can't access the ArriveCan app, no trip!! . I had recieved a code to be shown at boarder security but once completed everything. My husband shows as 2nd traveler. Calgary, Sign up to receive insights on the latest legal changes and developments. Darren Major is a senior writer for CBC's Parliamentary Bureau. Your Friday flight into Vancouver is your first entry into Canada, so that is your first ArriveCAN QR code. There is an exception to this if you re-enter Canada a second time on a cruise. This app is not useable. Please help me. Solve all ArriveCAN app problems, errors, connection issues, installation problems and crashes. I may have entered something incorrectly but they scanned and let me on the flight. Upon boarding I had only done the first arrivecan departure info I was pulled out of line to do the return at the same time, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Getting following error : My biggest disappointment was when I finally had the Prinsendam booked and then they sold the ship! Can you help? So, contrary to the requirement specified in the GOC docs, there doesn't seem to be a means by which one can enter a Vancouver-Whittier cruise that doesn't have a port of call within Canada. That's only part of the story. Hello Sir/Madam, I dont see any RCC cruises disembarking in Whittier; just Anchorage (Seward). The Conservatives have been using the app to needle the Liberals over travel issues in recent months. Completed the ArriveCAN but didn't know that the receipt was supposed to show an A, I, or V beside your name to confirm you as exempt from quarantine. I have tried to delete my account so I can start over but have not been successful doing that either. I can clock on the dropdown calender, but it only gives me the next 5 days as an option to select. Suggestions???? Be safe from hackers and unwanted bills. Please advise. Open the app store on your device and check if an update is available. Starting an international cruise in Canada or arriving by cruis, e from another countryCruises that are staying in Canadian waters or not returning to Canada. Very frustrating and no I will not be coming to Canada again. Cant get it to work. I tried to open the ArriveCAN App Email first then my Password. thanks! What is silly is requiring guest to submit a SECOND arriveCan app prior to departing Canada via cruise ship after submitting one to enter the country. There is also an online version of ArriveCAN available here. I have already uninstalled and reinstalled the app. I seem to remember us chatting about another cruise years ago that you had to cancel. It is not needed for a land vacation in Canada. Freezing while submitting form. I have a submission problem with Code PQ-503. I live here and I want the stupid thing abolished. quarantine/isolation requirements will end for all travellers entering Canada Travellers who are in transit and whose final destination is not Canada are not required to submit information via ArriveCAN; and. Appleton said, adding that he'd rather use his Nexus pass. Can't log in through the App or online. I didnt receive second one for my husband but his info is uploaded and is listed in travelers in my ap. Trip in 2 days. Do I submit my info within 72 hours of boarding in Vancouver, on May 11. Our structure is explained in more detail on our Legal Information page. Well be doing those Saturday morning with telehealth monitoring. I am told to quarantine after proof of being fully vaccinated and receiving the appropriate confirmation All went ok till the very end, it advised me that my application was refused, no explanation. Will it be easier just to do a new arrive ArriveCAN form? Yeah, they need to get rid of this. The current version of the app allows you to select marine ports of entry, but when you go to enter your marine trip details, you can enter Canada as your "Country of original departure", but then the only option is for "Port of Entry: This is the first port of arrival in Canada". HI! said he would happily use the app as a pre-screening tool, adding he's had no problems with using it in the past. Some issues cannot be easily resolved through online tutorials or self help. On the cruise there was a meeting for those continuing on for the second leg, on the last day of the first leg. Reading down further in the section of instructions you provided will reveal the following: Choose the scenario below that best fits your cruise plans: Starting an international cruise in Canada or arriving by cruise from another countryCruises that are staying in Canadian waters or not returning to Canada, All travellers are required to take apre-embarkation COVID-19 testbefore embarking on a cruise in Canada, even if the cruise ship is not leaving Canadian waters. Unable to submit final form and stalls. Thanks Just frozen. Notice: Starting October 1, 2022, all COVID-19 border requirements, including App won't accept my arrival date of Sept. 17th -- greyed out, App stuck at 80% saved . (and I'm on HAL and they haven't said much about ArriveCan). Have been trying since yesterday. HELP! I am not a licensed or legal immigration professional in any way. My fault. Keep getting code PF400. We had to do the ArriveCan to get back into Canada!!! They did not tell me when it might be fixed. Fully vaccinated Canadians and permanent residents crossing the border were no longer required to quarantine upon their return but they were required to upload their vaccination documentation in the app. In response to a House of Commons order paper question, the government said it has spent over $17 million on theArriveCANapp. PDF Key Messages ArriveCAN Phase 4: New Travel Requirements 2. Contact ArriveCAN Support Published by Canada Border Services Agency on 2023-01-31 About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. This is ONLY needed if you are cruising. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Follow these steps to resolve intermittent ArriveCAN app issues: This issue is usually caused by your network. As of November 21, 2020, the Government of Canada instituted new public health measures that require travellers to Canada to submit information through the ArriveCAN App before they travel to Canada. "please wait while your ArriveCAN form is submitted". If it was just for vaccination status, we could just show our proof and move on. We have completed all the details but when i try to submit it, i get a failure of PF - 400 after 16%. You are correct; test is only needed to board the cruise. It is currently available to international air travellers who enter Canada at selected airports. I hope this helps as I've seen people spending hours on the phone only to be told that there are glitches with the app and to try again later. i want to know how to solve code PF-400 issue. tried everything. In June, the government announced an additional feature ofthe app that would allow passengers to fill out aCanada Border Services Agency declaration form ahead of their arrival at customs. Generating error code PQ-503. If your up-to-date ArriveCAN app is crashing, try to use ArriveCAN after completing each of the following steps: Have forgotten my password. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. said he found the app fairly straightforward but he won't use it once it's optional because he wants toreduce his digital footprint. Today Saturday 10th Sept 4.05 pm due to land at Toronto Pearson on Tuesday 23th Sept at 4.05 pm. Now arrive Canada app says phone is rooted or does not support existing system. Yes, we do have correct email info entered. How do I resolve the error Code PF-400 issue. A Windsor woman is warning cross-border travellers that failing to submit all the required information via the ArriveCAN app can have consequences. My Arrive can app for some reason has started showing that I should be in quarantine, but the rest of my groups arrive can ard fine . Gowling WLG is an international law firm comprising the members of Gowling WLG International Limited, an English Company Limited by Guarantee, and their respective affiliates. I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. And has ABSOLUTELY NOTHING to do with the duration of the cruise. This was a very frustrating process. However, I started tapping where I thought the "Accept" button might be and accidentially touch just below bottom border line (progress line) and the buttons appeared. Has added so much stress to my life. And did you used to have a Beeker (muppet) picture? Make sure you have the most up-to-date version of ArriveCAN. Did you sail out of a US Port, called at Halifax, called at a port in Greenland, then returned to St John's? Stayed at 0% completed. vaccination, mandatory use of ArriveCAN, and any testing and Rachel. Code 5 - 503 Especially since you wanted the results before boarding time. ArriveCAN on the App Store Never receive an email to reset. I am fully vaccinated 3 doses and had no symptoms. Please can you provide some assistance. What can I do to solve my problem? Thank You. WE ARE TRAVELLING TO CANADA ON MON 26TH JULY 2021. Some find it a little bit hard to use," she said, adding that one client'sphone died just as they were approachingcustoms. I receive a message Any assistance would be appreciated. First time using the app, arriving tomorrow. How to Use ArriveCAN for Fully Vaccinated Cruise Ship Passengers - Seabourn There are situations where individuals are not required to use ArriveCAN prior to entering Canada, including: Further, if an individual is entering Canada who is exempt from the Isolation Order, for example, if they are performing essential work, such as medical support, essential services, trade or transport, or cross-border work, they are only required to submit their contact information and COVID-19 symptom self-assessment. I will wait a while, hopefully they will scrap ArriveCan. Been trying for 3 days twice a day. The question about other countries visited doesnt allow a answer no. I have been trying to use the ArriveCAN app on my phone. We boarded in Vancouver on Aug 16 and did a b2b. Trying to add a traveler and it will load up til 46% consistently, then stops, - Need more instruction around the Add traveler feature, - Could help grouping land border crossings per province, - Border websites must act updated 24/7 on how you need requirements to cross the border, - App only recognizes dates in the future, not in the past, - Forget password option produces a popup that blocks the text field, so you are stuck. With files from Philip Ling and Guy Quenneville, Audience Relations, CBC P.O. Get started today. Now, put your network on 4G e.g. The information they provide when they call must match what you submitted in ArriveCAN on their behalf. Actually Im only entering Canada once but Im willing to do whatever it takes to start cruising again. You have to fill out the health form (think Princess) within 72 hours of arrival into Canada. Privacy Policy. My is working fine. Is it possible to use my EDL instead of a passport? It is like a flu now and will be around for a long tome, requiring periodic boosters. To travel by plane or rail within Canada, you need to be fully vaccinated, but no test is required. Merely entering the country with a passport provides the government with tracking data. Got as far with the Arrive Can Ap as to submit but when I clicked on submit & the next page appeared with a circle saying 0% & please wait while your Arrive Can form is submitted & nothing more happened. For general inquiries, basic troubleshooting and navigational support, travellers can call (from 7 a.m. to 8 p.m. Cannot enter new password. Sounds like @Bobbiegentryhas a completely different take on it. I tried a trial run of the app. What should I put in for that field for Trudeau airport? Do I submit my info within 72 hours of boarding in Vancouver, on May 11,or within 72 hours of disembarking on 25. If I had waited until departure date to complete and submit within 72 hours, this sign-in issue would have cost me in terms of a cancelled motel reservation.
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